Stephanie Yannazzone
Tappan,NY
Summary
A current client service analyst manager who is detailed oriented and develops meaningful relationships with the team, clients, advisors, and vendors. Demonstrated success in leading client implementations, enhancing plan designs, and fostering strong client relationships. I am enthusiastic about applying my strong work ethic, and consultative skills, along with my passion for making a difference in the healthcare industry.
Overview
6
6
years of professional experience
Work History
Manager, Client Service Analyst • EmpiRx Health
01.2024 - Current
- Successfully led and managed a team of client service analysts, consistently meeting the needs of our clients.
- Conduct one-on-one meetings with each team member to discuss their progress, address the status of pending items, and identify any challenges they may be encountering.
- Conduct weekly team meetings for training and to disseminate departmental and company updates.
- Formed and sustained strategic relationships with clients.
Implementation Manager
EmpiRx Health
02.2022 - 01.2024
- Lead the implementation of new clients and was responsible for documenting the status and calling out risks.
- Lead weekly meetings with clients and their consultants, advising them of key deliverables, progress, and risks associated with the implementation.
- Provided senior leadership with regular status updates on the client's implementation.
- Consulted with clients to enhance and finalize their plan design.
- Built a rapport with the clients and their consultants throughout the implementation.
- Successfully collaborated with internal teams and external vendors to achieve key project milestones.
Lead Client Service Analyst
EmpiRx Health
06.2020 - 02.2022
- Created standard operating procedure documents for existing business processes
- Analyzed reports to highlight key metrics and performance of the team
- Assisted clients with their member’s questions and concerns
- Consulted with clients to enhance and finalize their plan design via Microsoft excel
- Created a clients plan brochure for their employees.
Client Service Analyst
EmpiRx Health
11.2018 - 06.2020
- Assisted clients with their member’s questions and concerns
- Consulted with clients to enhance and finalize their plan design via Microsoft excel
- Created a clients plan brochure for their employees.
Education
Bachelor of Science -
St. Thomas Aquinas College
Sparkill, NY06.2017
Skills
- Development and documentation of business processes
- Consultative relationship building
- Project Management
- Leadership
- Problem solving
- Analytical
- Clear Communication
Timeline
Manager, Client Service Analyst • EmpiRx Health
01.2024 - Current
Implementation Manager
EmpiRx Health
02.2022 - 01.2024
Lead Client Service Analyst
EmpiRx Health
06.2020 - 02.2022
Client Service Analyst
EmpiRx Health
11.2018 - 06.2020
Bachelor of Science -
St. Thomas Aquinas College
Similar Profiles
Nathan AkliluNathan Aklilu
Volunteer at NAVolunteer at NA
Adrián Pópulo QuirogaAdrián Pópulo Quiroga
Canguro at NACanguro at NA
Zach StevensonZach Stevenson
FAA Ground Instructor at NAFAA Ground Instructor at NA
Amaris VargasAmaris Vargas
Babysitter at NABabysitter at NA
Kathleen O'DonnellKathleen O'Donnell
Reading Interventionist at Clarkstown Central School DistrictReading Interventionist at Clarkstown Central School District