Stephanie Yanochko
Winston-Salem,NC
Summary
Results-driven Project Coordinator with a proven track record of successfully managing customer orders and ensuring timely delivery. Skilled in utilizing AutoQuotes and M3 system for accurate pricing and order processing. Strong communication and team management skills, collaborating effectively with vendors, installers, and team members. Proficient in Microsoft Outlook, SharePoint, and Power BI for efficient project planning and leadership.
Overview
6
6
years of professional experience
Work History
Project Coordinator
Trimark USA
02.2023 - Current
- Assist customers via phone calls and emails regarding order status, invoice requests, returns, and quotes.
- Follow up with vendors to get order updates and Purchase Order status.
- Submit orders into M3 system for smallware orders and heavy equipment.
- Utilize AutoQuotes for net pricing and quoting customers.
- Work with installers to schedule and complete installation.
- Utilize Smartsheets to keep track of all orders.
- Complete Shipped Not Invoice report daily so customers receive their invoices for payment.
- Work with Team members to assist them with their tasks or reports they need assistance with.
- Improved client satisfaction with timely updates and transparent communication throughout the project cycle.
- Trained new team members on customer specifications, learning our M3 system, how to submit orders, and how to assist customers via email and by phone.
Customer Service Representative
National General Insurance
08.2021 - 02.2023
- Take inbound calls/emails to determine customer's needs with their insurance policy.
- Process payments, Reinstatements, submit billing requests, and assist with customer's online account troubleshooting.
- Assist Licensed Agents with new quotes, answer questions such as billing issues, waiving fees, endorsement explanation, system issues, etc.
- Meet my metric standards for the company, which include: After Call Work, Average Call Handle Time, Quality Assurance, completed surveys, etc.
Bank Teller
Allegacy Federal Credit Union
04.2021 - 08.2021
- Responsible to help open drive thru and complete cash withdrawals, deposits, and answer questions about balance on accounts.
- Cashed checks and created teller checks.
- Assisted customers in regards to if they had lost their bank card or needed a new one to be ordered.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Operations Manager
David's Bridal
01.2021 - 04.2021
- In charge of Sales associates on the floor during my shift when I would open or close the store.
- Responsible for inventory of dresses that came in as special orders for customers; had to make sure that the dresses were picked up within 7 days of the store receiving the order.
- Responsible to reach out to customers to acquire payment for the customers who were on a payment plan.
- Responsible for customer complaints or issues that would arise either with ETA's of an order or helping with any issues in the Alterations department.
- Delegated tasks to sales associates during down time and have them restock different departments in the store as well (shoes, belts, jackets, accessories, etc.).
- Make sure that all employees were caught up on all needed and required training videos.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Project Coordinator
Lowe's Corporate Store Support Center
12.2018 - 01.2021
- Responsible for 10-12 Lowe’s stores I was assigned. I would schedule follow ups with the customers daily to ensure they remain informed during their interior/exterior installation process.
- Communicated effectively with the customers by giving them all needed information, which includes, but is not limited to: who their assigned point of contact is during their install, who their Independent Provider will be, the Estimated Arrival Time of their special order materials, what is required of them to prepare their home before the install starts, and what their labor warranty includes and does not include.
- Partnered with store associates to ensure customer's needs were met and to ask any questions needed to confirm project specifications.
- Communicated with the assigned Independent Providers to ensure they have the customer's installation scheduled and I communicated with the customer until completion.
- Assisted fellow team members if they needed assistance completing their tasks or follow ups they had scheduled for the day.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Created job files for each project and maintained current data in each file.
Education
Some College Courses -
Caldwell Community College and Technical Institute
Granite Falls, NC06.2013
High School Diploma -
Northwest Guilford High School
Greensboro, NC06.2012
Skills
- Project Management
- Microsoft Outlook
- Microsoft SharePoint
- Communication skills
- Power BI
- Project coordination
- Time management
- Detail-oriented
- Project management
- Project scheduling
- Customer service
- Conflict resolution
- Deadline adherence
- Spreadsheet tracking
Personal Information
Authorized To Work: US
Additional Information
I’m part of the employee engagement team which involves a small group of people where we plan company events such as Birthday Break parties, Holiday Dinners, and the Annual Company Picnic.
Timeline
Project Coordinator
Trimark USA
02.2023 - Current
Customer Service Representative
National General Insurance
08.2021 - 02.2023
Bank Teller
Allegacy Federal Credit Union
04.2021 - 08.2021
Operations Manager
David's Bridal
01.2021 - 04.2021
Project Coordinator
Lowe's Corporate Store Support Center
12.2018 - 01.2021
Some College Courses -
Caldwell Community College and Technical Institute
High School Diploma -
Northwest Guilford High School
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