Summary
Overview
Work History
Skills
Timeline
3a
Stephanie Yeager

Stephanie Yeager

Service Manager
Fort Collins,CO

Summary

Results-driven manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Experienced in Service Department operations and best practices, with a focus on profitability and customer experience.

Overview

12
12
years of professional experience

Work History

Virtual Service Regional Manager

Tesla
01.2023 - Current
  • Implemented new processes and standards to increase Virtual Service Advisor and Technician efficiency.
  • Improvements in appointment preparation quality lead to improved CSAT and repair quality.
  • Built strong relationships with in-store teams to improve total efficacy of the Service organization.
  • Conducted regular employee one-on-one meetings to drive accountability and improve performance, resulting in multiple promotions for team members.

General Manager

Tesla
Loveland, CO
08.2022 - 01.2023
  • Effectively managed total store operations, maintaining high regional standing in meaningful metrics such ,as CSAT, delivery yield, sales goals.
  • Developed staff and reporting managers resulting in several regional promotions.
  • Implemented changes focused on maximizing personnel to meet the total business needs, such as cross-training and sales licensing of service personnel.
  • Executed EOY operations with expected delivery yield and region-leading delivery CSAT.

Service Manager & Assistant Service Manager

Ehrlich Toyota
08.2012 - 06.2021
  • Executed employee pay plans and service pricing structures to achieve consistent year-over-year increases in gross profit and improved net-to-gross ratio.
  • Developed a collaborative process with our Sales department to convert Service customers to sales opportunities.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs, maintaining a 94% Customer Satisfaction Index score over a two year period.
  • Developed strong relationships with vendors and suppliers, resulting in improved equipment and product support and better pricing for customers.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use and OSHA-designed processes.

Skills

  • Service Department Profitability
  • Data Analysis
  • Employee Development
  • Process Development
  • Verbal and Written Communication
  • Change Management
  • Collaboration & Conflict Resolution
  • 12 Years of Automotive Industry Experience

Timeline

Virtual Service Regional Manager

Tesla
01.2023 - Current

General Manager

Tesla
08.2022 - 01.2023

Service Manager & Assistant Service Manager

Ehrlich Toyota
08.2012 - 06.2021

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Stephanie YeagerService Manager