Stephanie Yother
Cartersville,GA
Summary
Adept at multitasking and maintaining attention to detail, I have excelled in roles enhancing customer satisfaction and record keeping. My experience varies from wildlife rescue and office management to foster parent, showcasing my adaptability and compassion for both animals and people.
Overview
14
14
years of professional experience
Work History
Rescuer of Small Humans and Animals
Stephanie Yother
02.2017 - Current
- FOSTER/ADOPTIVE PARENT
- RESCUER OF OPOSSUMS AND RACCOONS
- Collaborated closely with other emergency services personnel to provide seamless support during complex incidents.
- Optimized rescue operations with effective communication and coordination among team members.
- Participated in post-incident debriefings and after-action reviews, identifying areas of improvement and lessons learned for continuous enhancement of rescue operations.
- Promoted community engagement by participating in public education events related to safety awareness and prevention measures.
- Maintained accurate records of all rescue-related activities for accountability and continuous improvement purposes.
- Prepared incident reports detailing personnel, location and results of each call.
Artisan
Stephanie Yother
02.2017 - Current
- Ensured long-lasting customer relationships through exceptional communication skills that fostered trust between craftsman and client.
- Delivered outstanding service during project consultations, resulting in a high rate of repeat business and client satisfaction.
- Increased client referrals through exceptional attention to detail and commitment to exceeding expectations.
- Streamlined project timelines by effectively managing multiple tasks and prioritizing workloads.
- Adapted quickly to unique project requirements while maintaining strict adherence to established craftsmanship standards.
- Spearheaded creative problem-solving initiatives that resulted in innovative solutions for complex design challenges.
- Enhanced customer satisfaction by delivering high-quality craftsmanship in all projects.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Optimized workshop organization, improving workflow efficiency and reducing clutter-related accidents.
- Expanded skillset through continuous training, staying current on industry trends and new techniques.
- Collaborated with clients to design custom pieces, translating their visions into tangible works of art.
- Consistently met project deadlines by diligently adhering to schedules and maintaining clear communication with clients.
- Used color, space and composition to produce desired artistic effects.
Front of House Manager
Sixes Tavern
01.2013 - 02.2017
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Implemented health and safety protocols to ensure compliance with local regulations, conducting regular training sessions for all staff.
- Streamlined reservation process with integration of new online booking system, improving accessibility for guests and reducing no-shows.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Office Manager
Purfoods
08.2010 - 11.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Medical Office Assistance
Georgia Northwestern Technical College
Rome, GAEarly Childhood Education
Georgia Northwestern Technical College
Rome, GADiploma - General Studies
Cass High School
White, GA05.1999
Skills
- Compassion for Animals and People
- Wildlife Handling
- Wildlife Research
- Attention to Detail
- Multitasking Abilities
- Adaptability and Flexibility
- Understanding Customer Needs
- Customer Relations
- Calm Under Pressure
- Data Entry
- Work Prioritization
- Administrative and Office Support
- Document and Records Management
- Call Documentation
Timeline
Rescuer of Small Humans and Animals
Stephanie Yother
02.2017 - Current
Artisan
Stephanie Yother
02.2017 - Current
Front of House Manager
Sixes Tavern
01.2013 - 02.2017
Office Manager
Purfoods
08.2010 - 11.2013
Medical Office Assistance
Georgia Northwestern Technical College
Early Childhood Education
Georgia Northwestern Technical College
Diploma - General Studies
Cass High School