Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Young

Customer Service Representative
Willmar,MN

Summary

Committed and hardworking Cashier with 15 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues. Friendly Cashier offering more than 10 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Conscientious Customer Service Representative with 15 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

17
17
years of professional experience

Work History

Customer Service Representative (Work @ Home)

TTEC
Englewood, CO
04.2020 - 06.2022
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Entered customer interaction details in company provided application to track requests, document problems and record solutions offered.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.

Cashier

Target
Willmar, MN
11.2017 - 04.2020
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Requested official identification for age restricted purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.

Independent Contractor (Work @ Home)

NexRep LLC
Portland, ME
05.2019 - 09.2019
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Performed work according to project schedules and high quality standards.

Customer Service Representative (Work @ Home)

SMX Staffing @ BI Worldwide
Eden Valley, MN
04.2017 - 06.2017
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments.

Overnight Stocker

Walmart
Willmar, MN
08.2005 - 01.2017
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Unboxed product and placed on shelves according to layout and planogram guidelines.
  • Unloaded arriving product stock and moved to store display areas.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Checked for outdated and overripe grocery items and removed from inventory.

Education

High School Diploma -

Benson High School
Benson, MN
06.1995

Skills

  • Product upselling
  • Stocking and replenishing
  • Cash register operations
  • Payment collection
  • Customer assistance
  • Identification checks
  • Bagging and packaging
  • Refunds and exchanges
  • Money handling
  • Product restocking
  • Friendly demeanor
  • Excellent Customer Service
  • Call Center
  • Customer Inquiries
  • Credit card processing
  • Order Fulfillment
  • Complaint resolution
  • Customer Service Awareness
  • Call Center Customer Service
  • Customer Service Experience
  • Customer Service Specialist

Timeline

Customer Service Representative (Work @ Home)

TTEC
04.2020 - 06.2022

Independent Contractor (Work @ Home)

NexRep LLC
05.2019 - 09.2019

Cashier

Target
11.2017 - 04.2020

Customer Service Representative (Work @ Home)

SMX Staffing @ BI Worldwide
04.2017 - 06.2017

Overnight Stocker

Walmart
08.2005 - 01.2017

High School Diploma -

Benson High School
Stephanie YoungCustomer Service Representative