- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Food Tourism
- Documenting and sharing travel experiences
- Homelessness Outreach
- Participating in fundraising events to support local charities, schools, or community projects
- Animal Welfare Advocacy
Stephanie Young
Amarillo,TX
Summary
Dynamic Office Manager at Davis Masonry with proven expertise in enhancing customer satisfaction and streamlining operations. Skilled in office administration and organizational strategies, I successfully improved team productivity and maintained confidentiality. Adept at conflict resolution, I fostered a positive work environment while managing staff development and training initiatives.
Overview
10
10
years of professional experience
Work History
Office Manager
Davis Masonry
02.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Social Work Intern
Hillside Heights Rehabilitation Suites
01.2025 - 12.2025
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
- Conducted comprehensive assessments to identify client needs and develop appropriate interventions.
- Maintained detailed case notes, documenting progress towards goals and critical incidents for accurate reporting.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Maintained strict confidentiality and ethical standards, ensuring safe and respectful environment for clients.
Social Work Intern
The Craig Senior Living
01.2024 - 12.2024
- Supported families in addressing parenting challenges through education, resource connection, and skills training workshops.
- Educated clients on their rights and responsibilities within various social service systems, empowering them to make informed decisions.
- Advocated for client needs with external agencies to secure necessary services and support.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
Education
Master of Science - Medical Social Work
West Texas A&M University
Canyon, TX12-2025
Associate of Science - Psychology
Amarillo College
Amarillo, TX01-2018
Skills
- Customer service
- Mail handling
- Organizational skills
- Office administration
- Office management
- Scheduling
Interests
Timeline
Social Work Intern
Hillside Heights Rehabilitation Suites
01.2025 - 12.2025
Social Work Intern
The Craig Senior Living
01.2024 - 12.2024
Office Manager
Davis Masonry
02.2016 - Current
Master of Science - Medical Social Work
West Texas A&M University
Associate of Science - Psychology
Amarillo College
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