Stephanie Young
Austin
Overview
14
14
years of professional experience
Work History
Customer Service Rep / Part Delay Team
Alorica / teleperformance / GENERAL MOTORS
10.2018 - Current
- I work for Teleperformance doing customer Assistance. Our client has been General Motors the full 7+ years I have worked here.
- For the majority of my time at General Motors I have worked with our customers, specifically dealing with a part delay that is needed for repair of their vehicle.
- I stay in contact with the customer and their dealership along with our parts distributors to provide updates on the customer's parts that are on order.
- During the time our customers are waiting I provide compensation processing reimbursements and other goodwill and contacting them daily to provide the most up-to-date details and offer any support that is needed (such as requesting loaners, rentals, and incentives.)
Payment Processer
GILA - NAVIENT
07.2017 - 10.2018
- My duties included posting payments in various formats (ACH, credit card, check, money order, etc.), making sure files balance, notating accounts, formatting spreadsheets, proofreading letters sent out by our company, and completing emailed requests from other departments within the company.
Clerical Staff
MERCHANTS AND PROFESSIONAL CREDIT BUREAU
07.2017 - 10.2018
- My duties included processing credit, debit and check payments, Setting up payment plans for persons with medical collection accounts.
- I was responsible for reporting payments made directly to medical offices and getting patients taken out of collections.
- I sent all monthly invoices to patients and many other letters in regard to patient accounts.
- All this is completed while simultaneously receiving phone calls throughout the day, answering a wide array of patient and client questions.
Accounting Staff
WORLD LAW GROUP DEBT SETTLEMENT LAW FIRM
05.2012 - 08.2015
- My duties included scheduling payments, contacting clients for follow up, and keeping several spreadsheets relating our company's monthly activities such as cancellations, incoming and outgoing funds and audits.
- I was responsible for all work in our cancellation department including processing refunds.
- In my time working at World Law Group, I moved up two departments advancing to accounting.
- I won the customer service award for my department roughly 10 times since beginning my employment.
Education
A.S. - BRODCAST JOURNALISM
ART INSTITUTE OF FORT LAUDERDALE
06.2009
Skills
- Microsoft Office
- Customer relationship management
- Compensation processing
- Customer support strategies
- Call escalation
- Computer skills
- Interpersonal skills
- Customer Service skills
- Processing Payments
- Setting up payment plans
- Clerical Work
- Use of office equipment
- Accounting Procedures
- Telephone etiquette
Timeline
Customer Service Rep / Part Delay Team
Alorica / teleperformance / GENERAL MOTORS
10.2018 - Current
Payment Processer
GILA - NAVIENT
07.2017 - 10.2018
Clerical Staff
MERCHANTS AND PROFESSIONAL CREDIT BUREAU
07.2017 - 10.2018
Accounting Staff
WORLD LAW GROUP DEBT SETTLEMENT LAW FIRM
05.2012 - 08.2015
A.S. - BRODCAST JOURNALISM
ART INSTITUTE OF FORT LAUDERDALE