Summary
Overview
Work History
Education
Skills
Additional Information
Certifications
Timeline

Stephanie Zaballero

Williamsport,PA

Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Overview

9
9
years of professional experience

Work History

Front Office Manager

Residence Inn by Marriott
Williamsport, PA
05.2022 - Current
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Coached employees through day-to-day work and complex problems.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action.

Domestic Violence Victim Advocate

YWCA
Williamsport, PA
05.2021 - 05.2022
  • Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
  • Secured housing, medical care and employment for clients by collaborating with various community agencies.
  • Interviewed clients and family members to obtain key information for case planning and management.
  • Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
  • Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
  • Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed treatments and casework programs for average of 20+ patients per month.

DSP (Direct Support Professional) Manager

Hope Enterprises
Williasmport, PA
01.2018 - 04.2021
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe and well-organized patient environment.
  • Supervised daily activities and provided assistance to staff.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Assisted patients adjusting to hospital procedures using highly structured settings.
  • Monitored clients' overall health and well-being and noted significant changes.

Multi Associate

Aramark Susquehanna
Williasmport, PA
08.2017 - 12.2018
  • Quickly and accurately served specific meals to patients with special dietary needs.
  • Transported patients to testing and treatment units, operating rooms and other ares using moveable beds, wheelchairs, and stretchers.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high traffic fixtures
  • Specialized in working with industrial cleaning products within strict safety procures
  • Operated traditional and computer- operated washers and dryers while observing all safety protocols
  • Collected and gathered garbage from buildings, business, and other facilities.

Hostess

TGIF
Williasmport, PA
04.2016 - 08.2017
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Banquet Server

Genetti Hotel
Willismport, PA
01.2015 - 04.2016
  • Arranged table placement and decor for large events serving more than 150 people at once.
  • Carried out food and served to guests in an efficient and polite manner.
  • Performed all duties connected with breakdown of service and cleaning tasks.
  • Maintained high levels of food and safety standards at all times.

Education

High School Diploma -

Williamsport Area High School, Williamsport
07.2018

Skills

  • Front Office Management
  • Customer Relations
  • Conflict Management
  • Registration Management
  • Staff Management
  • Hospitality Service
  • Microsoft Office Suite
  • Case Management

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Certifications

  • BLS Certification
  • CPR Certification
  • First Aid Certification
  • Child welfare clearance

Timeline

Front Office Manager - Residence Inn by Marriott
05.2022 - Current
Domestic Violence Victim Advocate - YWCA
05.2021 - 05.2022
DSP (Direct Support Professional) Manager - Hope Enterprises
01.2018 - 04.2021
Multi Associate - Aramark Susquehanna
08.2017 - 12.2018
Hostess - TGIF
04.2016 - 08.2017
Banquet Server - Genetti Hotel
01.2015 - 04.2016
Williamsport Area High School - High School Diploma,

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Stephanie Zaballero