Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Stephanie Zabiski

Stephanie Zabiski

Queens

Summary

Administrative Operations Lead with extensive experience in transplant and heart failure program support. Proven ability to coordinate multi-clinic operations, streamline scheduling and authorization processes, and enhance communication between clinical and administrative teams. Detail-oriented and adaptable, consistently improving efficiency and care delivery in dynamic healthcare environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Operations Lead

NYU Langone Health
New York
01.2022 - Current
  • Direct daily operations for Heart Failure and Transplant programs, coordinating care across multiple sub-specialty clinics for complex patients.
  • Streamline scheduling and insurance workflows, reducing delays in prior authorizations and appeals.
  • Facilitate communication among physicians, NPs, nurses, and administrative staff to enhance collaboration.
  • Develop Epic workflows and waitlist reporting tools, increasing efficiency and expanding provider capacity.
  • Serve as trusted liaison and problem-solver, advocating for patient needs in high-acuity clinical environments.

Senior Medical Secretary

NYU Langone Health
New York
01.2017 - 12.2021
  • Achieved ranking in top 1% for staff quality at NYU Langone Health via patient experience surveys.
  • Sustained exceptional customer service by leading team members in delivering superior patient care.
  • Engineered processes with billing staff, enhancing efficiency and accuracy across operations.
  • Delivered coaching and training to ensure adherence to best practices and smooth process implementation.

Medical Secretary

NYU Langone Health
New York
01.2013 - 01.2016
  • Optimized patient check-in and checkout processes to enhance appointment scheduling efficiency.
  • Gathered and verified patient demographic and insurance information for accurate record-keeping.
  • Coordinated scheduling of specialist visits, scans, and procedures in accordance with insurance policies.
  • Proactively addressed and resolved patient experience issues to improve overall satisfaction.

Education

Associate of Arts - Theater Arts

American Musical And Dramatic Academy
New York, NY
06-2004

Skills

  • Cross-departmental communication
  • Workflow optimization
  • Process improvement
  • Clinical program support
  • Detail orientation and collaboration
  • Data analysis
  • People management proficiency

Accomplishments

  • Top 1% Performer, Non-Clinical Administrative Staff, NYU Langone Faculty Group Practice (2018)
  • Patient Experience Champion, NYU Langone (2018)

Certification

  • NYU Langone Academy Team Member Leadership Development Program – Selected participant, completed 2022
  • Administrative Support Certification, NYU Langone (2023)

References

References available upon request.

Timeline

Administrative Operations Lead

NYU Langone Health
01.2022 - Current

Senior Medical Secretary

NYU Langone Health
01.2017 - 12.2021

Medical Secretary

NYU Langone Health
01.2013 - 01.2016

Associate of Arts - Theater Arts

American Musical And Dramatic Academy