Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Zanni

Vineland,NJ

Summary

Proven track record of enhancing customer experiences at Victoria's Tax Service, LLC, by adeptly managing high-volume calls and efficiently resolving conflicts. Demonstrates exceptional teamwork and problem-solving abilities, significantly improving office operations. Skilled in data verification and prioritizing tasks, ensuring seamless workflow and customer satisfaction.

Overview

27
27
years of professional experience

Work History

Appointment Setter

Victoria's Tax Service, LLC
Vineland, NJ
01.2024 - 04.2024
  • Greeted incoming customers and provided customer service support.
  • Answered telephones and directed calls to appropriate staff members.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Resolved customer complaints promptly and efficiently.

Material Handler

Siemans Water Technologies
Vineland, NJ
05.1997 - 09.2012
  • Inspected materials for any damages or defects upon receipt.
  • Maintained accurate inventory records of all received items.
  • Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
  • Ensured compliance with safety regulations while operating material handling equipment.
  • Reported any malfunctions or damages of material handling equipment promptly.
  • Supported other warehouse personnel in completing tasks efficiently.
  • Managed work area cleanliness by following company guidelines for organization.
  • Adhered strictly to company policies concerning the use of protective gear while on duty.
  • Organized warehouse inventory according to warehouse plan.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Packed boxes and stock using organizational guidelines.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Tagged and wrote identifying information on containers, boxes and cargo.

Education

High School Diploma -

Buena Regional High School
Buena, NJ
06-1985

Skills

  • Positive attitude
  • Outgoing and friendly
  • Customer service
  • Customer conflict resolution
  • High-volume call environments
  • Scheduling and calendar management
  • Payment processing
  • Data verification
  • Teamwork and collaboration
  • Problem-solving
  • Work Planning and Prioritization
  • Overcoming objections
  • Willingness to learn

Timeline

Appointment Setter

Victoria's Tax Service, LLC
01.2024 - 04.2024

Material Handler

Siemans Water Technologies
05.1997 - 09.2012

High School Diploma -

Buena Regional High School

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Stephanie Zanni