Stephanie Zarcone
New Rochelle,NY
Summary
Dependable [Job Title] effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
9
9
years of professional experience
Work History
Veterinary Assistant
Veterinary Emergency Group
09.2021 - Current
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted senior staff with blood analyses and physical assessments.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
Secretary
LaSala Management
03.2012 - 05.2020
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Recorded expenses and maintained accounting records.
- Reviewed and balanced daily bank deposits and deposit report.
Education
Certified Medical Assistant - Medical Assisting
ABC Training Center
The Bronx, NY12.2021
High School Diploma -
New Rochelle High School
New Rochelle, NY06.2013
Skills
- Accounting and Bookkeeping
- Animal Feed Preparation
- First Aid
- Lab Animal Restraint
- Client Education
- Computer Proficiency
- Appointment Booking
- Administrative and Clerical Support
- Customer Account Management
Timeline
Veterinary Assistant
Veterinary Emergency Group
09.2021 - Current
Secretary
LaSala Management
03.2012 - 05.2020
Certified Medical Assistant - Medical Assisting
ABC Training Center
High School Diploma -
New Rochelle High School
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