Stephanie Zavala
Yuba City,CA
Overview
8
8
years of professional experience
Work History
Call Center Operator
Ampla Health
07.2022 - Current
- Assisted customers by answering questions and responding to inquiries.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
Sales Associate
Walmart
10.2020 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Before and After School Care Assistant
Yuba City Unified School District
08.2019 - 08.2021
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
Sales Associate
Forever 21
10.2016 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Associate of Science - Administration of Justice
Butte College
Oroville, CAHigh School Diploma -
Yuba City High School
Yuba City, CA06.2015
Skills
- Customer Service
- Problem-solving skills
- Goal-Oriented
- Resolving issues
Languages
Spanish
Native or Bilingual
Timeline
Call Center Operator
Ampla Health
07.2022 - Current
Sales Associate
Walmart
10.2020 - 06.2022
Before and After School Care Assistant
Yuba City Unified School District
08.2019 - 08.2021
Sales Associate
Forever 21
10.2016 - 10.2017
Associate of Science - Administration of Justice
Butte College
High School Diploma -
Yuba City High School
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