Stephanie Zavaleta
Kennewick,WA
Summary
Resourceful Property Manager adept at ensuring high levels of tenant satisfaction while managing operational and financial aspects of property management efficiently. Specialize in strategic planning, lease administration, and property maintenance protocols to enhance asset value. Excel in negotiation, conflict resolution, and time management skills, crucial for navigating complex situations and fostering positive relationships with tenants and stakeholders.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Manager
Avenue5
Richland, WA
06.2024 - Current
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Prepared detailed budgets and financial reports for properties.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Updated tenant and unit information to keep current in housing database.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Monitored market trends to ensure competitive pricing structures for units under management.
Assistant Property Manager
Avenue5
Richland, WA
08.2022 - Current
- Collected monthly assessments, rental fees, deposits and payments.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Conducted tours of vacancies with prospective tenants.
- Checked rental eligibility by following company's verification process.
- Oversaw daily operations, maintenance and administration of various properties.
- Handled security deposit refunds.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Oversaw budgeting process for assigned properties.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Organized legal documents in company filing systems and databases.
- Drafted motions, briefs and other legal documents.
- Delivered 30 day notices and coordinated law office activities.
- Filed clients' legal documents in relevant courts for processing.
- Drafted legal complaints, summonses and interrogatories.
- Created and provided marketing material to meet business needs.
- Managed social media platforms and utilized metrics to increase engagement and campaign performance.
- Collaborated creatively to develop brand content, enhancing identity and engaging audience.
- Conducted research and analyzed trends to identify new marketing opportunities and audiences.
- Planned monthly resident events.
Tier 1 Representative
Seiu 775
Seattle, WA
10.2021 - 04.2022
- CRM and Saleforce experience
- Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Advising members on the steps to be taken to resolve issues and organizing members to take action around such issues where appropriate.
- Provided info to members on state requirements and trainings.
- enrolled and assisted members to sign up for educational trainings based on state requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated members concerns, issues and requirements to supervisors for immediate rectification.
Intake Specialist
Gravis Law
Richland, WA
08.2019 - 10.2021
- Opened new client files and new matters in CRM.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Identified and analyzed legal documents, discoveries and contracts.
- Organized client calendars, prepared mailings and handled high call volumes.
- Interviewed clients and obtained vital case information to support associates.
- Entered data into and managed litigation databases and Excel spreadsheets.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Prepared clients for appointments, depositions and testimony.
- Participated in client interviews, observed questioning process and documented information.
- Trained staff on office procedures and case-specific duties.
- Translated client documents between languages.
- Translated important departmental materials.
- Proofread, edited and revised translated documents.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Photocopied correspondence, documents and other printed materials.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Checked office supplies stock and placed orders to maintain levels.
- Processed and distributed invoices to bill clients.
- Acted as liaison between clients, vendors and attorneys.
- Produced well-researched and articulate legal briefs, pleadings and statements.
- Organized exhibits for trial by preparing materials and supporting documentation.
Lab Technician
Energy Northwest
Richland, WA
02.2019 - 07.2019
- Collected, labeled and stored lab samples according to laboratory specifications.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Prepared lab for daily operations by stocking materials and equipment.
- Collected and organized data to perform data analysis and prepare technical reports.
- Performed daily housekeeping tasks driving efficient laboratory operations.
- Collected urine samples from new hires and reported results to employers.
- Urine samples were tested for illegal substances and Marijuana.
- Collected new hires samples and a minimum of 8 randoms each day.
- Tested temperatures to make sure urine samples were not compromised.
- provided each new hire information on collection procedure and had waivers signed.
- Provided a report of data entry.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative
Kelley's Telecommunication
Kennewick, WA
07.2017 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered calls for over 100 different business.
- Handled calls regarding domestic violence, crisis, hospice, funeral, outages, SARC, hospital ER's, scheduling and after hour office calls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Maintained confidentiality on all patient record data.
- Obtained prompt payments for open bills by interacting with appropriate parties.
- Investigated and resolved issues to maintain billing accuracy.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
Education
Bachelor of Science - Law & Justice
Central Washington University
Ellensburg, WA01-2025
Associate of Arts - Criminal Justice
Columbia Basin College
Pasco, WA06.2023
Highschool Diploma -
Saddle Mountain
01.2015
Skills
- Business Development
- Property Inspections
- Database Management
- Telephone and email etiquette
- Property management
- Marketing and advertising
- Appointment scheduling
- Billing Statements
- Legal Document Preparation
- Lease administration
- Tenant relations
- Work order monitoring
- Fair housing mandates
- Preparing property agreements
- Payment collection
- Exceptional oral and written communication skills
- Property accountability
- Eviction notices
- Financial budgeting and reporting
- Vendor management
- Tenant and eviction laws
- Eviction procedures
Languages
Spanish
Native/ Bilingual
Certification
- Notary License - 2022
Timeline
Property Manager
Avenue5
06.2024 - Current
Assistant Property Manager
Avenue5
08.2022 - Current
Tier 1 Representative
Seiu 775
10.2021 - 04.2022
Intake Specialist
Gravis Law
08.2019 - 10.2021
Lab Technician
Energy Northwest
02.2019 - 07.2019
Customer Service Representative
Kelley's Telecommunication
07.2017 - 10.2021
Associate of Arts - Criminal Justice
Columbia Basin College
Highschool Diploma -
Saddle Mountain
Bachelor of Science - Law & Justice
Central Washington University
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