Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Zephir

Queens

Summary


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Lead Emergency Department Associate

Lenox Health Greenwich Village
08.2016 - Current
  • Communicate with patients to collect demographic, insurance information and POS collection, incorporating HDX and MedeAnalytics as a quality assurance tool to secure data accuracy and reduce claim denial rate
  • Score 2.7 percentile above department goal in 2018 for Press Ganey survey for individual registration courtesy
  • Assist patients with financial concerns pertaining to billing, and insurance.
  • Manage multiple phone lines directing to providers and nurses for clinical coordination, or regarding general questions pertaining to hospital services when assigned to clerk duty
  • Provided excellent customer service by addressing inquiries promptly and professionally, resulting in increased satisfaction rates.
  • Developed training materials for new hires, facilitating smooth onboarding and employee integration into the team.
  • Resolved conflicts within the team through mediation efforts, fostering a positive work environment conducive to collaboration.
  • Reduced errors in data entry by maintaining accurate records and diligently verifying information.


Staffing Coordinator

New Surfside Nursing Home
12.2015 - 04.2016
  • Assist Director of Nursing with all office duties such as filing, faxing, copying, and answering numerous phone lines
  • Assist with all nursing schedules, ensure that vacant positions are filled to meet staffing requirements, keep track and document all employee in service hours
  • Scheduled all appointments for residents outside visits such as Medical treatment and any other non-facility activities
  • Worked closely with payroll manager to verify payroll accuracy
  • Scheduled interview for new hires, also set up fingerprinting upon hire for all new employees

Day Care Teacher’s Assistant (Sub)

Crossroads School for Childhood Dev.
12.2015 - 04.2016
  • Organized and lead activities designed to promote physical, mental, and social development
  • Helped teacher conduct lesson plans and applied behavioral analysis routines

Recreation Assistant

Peninsula Nursing Home
09.2013 - 12.2015
  • Direct recreational activities and help residents with anything that they need as far as supplies, books and any other items that will help on a daily basis
  • Make daily visits to residents to ensure productivity while participating in all recreational groups

Education

Associates - Childhood Education

Nassau Community College
Garden City, NY
05.2013

Skills

  • Microsoft Office Suite (Intermediate)
  • Sunrise EHR
  • Invision System
  • HDX
  • MedeAnalytics
  • HealthPay24
  • Experian
  • Artiva
  • Epic

Languages

Haitian Creole
Native or Bilingual
French
Elementary
Spanish
Limited Working

Timeline

Lead Emergency Department Associate

Lenox Health Greenwich Village
08.2016 - Current

Staffing Coordinator

New Surfside Nursing Home
12.2015 - 04.2016

Day Care Teacher’s Assistant (Sub)

Crossroads School for Childhood Dev.
12.2015 - 04.2016

Recreation Assistant

Peninsula Nursing Home
09.2013 - 12.2015

Associates - Childhood Education

Nassau Community College

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Stephanie Zephir