Stephanie Zielin
Pacifica,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Office Manager
New Mechanical Svc.
Pleasanton, CA
11.2020 - 01.2024
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Lead Hostess
Nick's Seafood Restaurant
Pacifica, CA
10.2018 - 11.2020
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Took reservations from patrons by phone or online.
- Informed patrons of establishment specials and promotions.
- Directed patrons to lounges and waiting areas.
- Assisted staff by serving food and beverages or bussing tables.
- Spoke with patrons to drive satisfaction with food and service.
Cashier Team Lead
Quick Stop Gas Station
Pacifica, CA
01.2013 - 12.2018
- Managed scheduling, payroll, and time off requests for team members.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Ensured compliance with all safety regulations while performing tasks.
- Identified discrepancies between actual sales figures and expected totals.
Education
Bachelor of Science - Business Administration and Management
University of Phoenix
OnlineSkills
- Customer Service
- Billing
- Office Management
- Employee Supervision
- Payroll and budgeting
- Supply Management
- Inventory Control
Timeline
Office Manager
New Mechanical Svc.
11.2020 - 01.2024
Lead Hostess
Nick's Seafood Restaurant
10.2018 - 11.2020
Cashier Team Lead
Quick Stop Gas Station
01.2013 - 12.2018
Bachelor of Science - Business Administration and Management
University of Phoenix
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