Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Ziliotto

Gresham

Summary

Detail-oriented individual with exceptional communication and leadership skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting company needs.

Overview

18
18
years of professional experience

Work History

Emerging Store Manager

Walgreens
01.2022 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Pharmacy to ensure all patients received the medications they need in a timely manner.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Specialty Supervisor

Whole Foods
10.2017 - 01.2022
  • Developed strong relationships with suppliers, negotiating favorable terms and securing high-quality products.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Ensured food safety guidelines were followed and completed daily.
  • Cross-trained existing employees to maximize team agility and performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Covered multiple departments when in need.

Shift Supervisor

Coffee Bean & Tea Leaf
10.2015 - 06.2018
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Provided excellent customer service , while making our customers their food and drinks.
  • Ensured food safety and sanitation regulations were followed daily.

Mobile Connections Supervisor

Best Buy
10.2006 - 04.2015
  • Oversaw the mobile connections and computing department.
  • Trained, coached, and helped develop fellow employees.
  • Completed departments schedules to ensure proper staffing daily.
  • Provided complete solutions to new and current customers.
  • Resolved any customer concerns involving their accounts and or products.
  • Prevent shrink by monitoring CCTV cameras.
  • Manage Multichannel phone operations.
  • Process credit application and magazine subscriptions.
  • Ran customer service desk including returns/ exchanges.
  • Balanced tills for opening and closing shifts.

Education

High School Diploma -

Mojave High
Mojave, CA
06-2000

Skills

  • Exceptional communication/ interpersonal skills
  • Cash handling expertise
  • Ability to handle difficult situations
  • Continuously looking for ways to improve and take initiative
  • Daily workflows
  • Quick to learn
  • Adaptability
  • Problem-solving
  • Multitasking and organization
  • Time management abilities

Timeline

Emerging Store Manager

Walgreens
01.2022 - Current

Specialty Supervisor

Whole Foods
10.2017 - 01.2022

Shift Supervisor

Coffee Bean & Tea Leaf
10.2015 - 06.2018

Mobile Connections Supervisor

Best Buy
10.2006 - 04.2015

High School Diploma -

Mojave High

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Stephanie Ziliotto