Stephanie Zornes-Poldberg
Brayton
Summary
Dynamic administrative professional with a proven track record at Our Saviour’s Lutheran Church, excelling in customer service and data management. Skilled in scheduling and communication, I enhanced event participation through engaging promotional materials and digital announcements, fostering a welcoming community atmosphere while ensuring efficient operations and resource utilization.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Our Saviour’s Lutheran Church
04.2025 - Current
- Managed scheduling for church events and meetings, ensuring efficient use of space and resources.
- Coordinated communication between church staff, volunteers, and congregation members to enhance engagement.
- Assisted in preparing promotional materials for events, contributing to increased attendance and participation.
- Provided exemplary customer service to visitors, enhancing the welcoming atmosphere of the church community.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office and church supply inventory management, proactively ordering necessary items before depletion to avoid workflow and service disruptions.
- Increased church participation in special events by creating weekly digital announcements, service bulletins and monthly newsletter with detailed calendars, volunteer lists and other office updates.
Financial Service Rep II
Community 1st Credit Union
11.2021 - 07.2023
- Assisted customers with inquiries, ensuring timely and accurate resolution of issues from opening and closing accounts or modifying existing accounts to best meet customer needs.
- Processed transactions efficiently, maintaining high levels of customer satisfaction.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
Area Supervisor
Raccoon Valley Partners
07.2019 - 09.2021
- Analyzed operational data to identify trends, recommending adjustments to improve outcomes.
- Provided ongoing coaching to staff members, promoting skill development and career progression, thus reducing turnover.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Established clear objectives for each reporting period that aligned with company-wide goals.
Education
Bachelor of Science - Sociology
University of South Dakota
Vermillion, SD05.2010
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Computer proficiency
- Critical thinking
- Scheduling
- Microsoft Office Suite
- Professional communication
- Scheduling and calendar management
- Dedicated team player
Timeline
Administrative Assistant
Our Saviour’s Lutheran Church
04.2025 - Current
Financial Service Rep II
Community 1st Credit Union
11.2021 - 07.2023
Area Supervisor
Raccoon Valley Partners
07.2019 - 09.2021
Bachelor of Science - Sociology
University of South Dakota