Stephanie Zuccarini
Philadelphia,PA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Wild Honey Salon. Skilled in hair styling techniques and appointment scheduling, I excel at enhancing client satisfaction through exceptional service and cleanliness. Proven ability to build relationships and adapt to fast-paced environments, ensuring memorable experiences for every client.
Overview
5
5
years of professional experience
Work History
Hair Salon Assistant
Wild Honey Salon
02.2025 - Current
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
Hair Salon Assistant
Lakshmi Hair Studio
06.2024 - 02.2025
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
Bartender/Server
The Grog Grill
02.2023 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Shift Supervisor
CVS Pharmacy
05.2020 - 02.2023
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Server
Nifty Fifty’s
01.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Cosmetology - Cosmetology
Jean Madeline Aveda Institute
Bensalem01.2023
Skills
- Excellent customer service
- Cleanliness and sanitation
- Hair styling techniques
- Appointment scheduling
- Hair smoothing skills
- Shampooing and conditioning
- Superior bartending techniques
- Bartending knowledge
- Adaptable bartending
- Bartending techniques mastery
- Basic Bartending Knowledge
- Strong customer service
- Quick decision making
- Efficient multitasking
- Adaptability and flexibility
- Effective communication
- Active listening
- Calm and composed
- Customer engagement
- Relationship building
- Engaging customers
- Organized and detail oriented
- Good conversationalist
- Professionalism
Timeline
Hair Salon Assistant
Wild Honey Salon
02.2025 - Current
Hair Salon Assistant
Lakshmi Hair Studio
06.2024 - 02.2025
Bartender/Server
The Grog Grill
02.2023 - 06.2024
Server
Nifty Fifty’s
01.2021 - 08.2022
Shift Supervisor
CVS Pharmacy
05.2020 - 02.2023
Cosmetology - Cosmetology
Jean Madeline Aveda Institute
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