Stephanie Mendoza

As a federally designated strategic leader, I collaborate closely with C-suite leadership to strategically identify and address areas for improvement, shaping strategy, areas of opportunity while ensuring hospitals consistently uphold regulatory standards.

In this role, I sit at the nexus of strategic planning and regulatory compliance, leveraging my expertise to navigate the complex landscape of healthcare standards in end of life cases.

• I expertly manage operations across three hospitals, including two Level 2 trauma centers, optimizing care delivery and resource allocation to enhance patient outcomes and operational efficiency.
• I develop and implement strategic plans for hospital partners to maximize efforts to save and enhance as many lives, analyze process improvements, and assist hospital partners in adhering to federal regulatory compliance standards.
• Provide recommendations based on quantitative data analysis regarding strategic direction. Deliver speeches to groups, explaining company mission, position, and services.
• Engage with leadership, ER/Trauma/ICU physician, executive leadership team, nurses, and all interdisciplinary healthcare teams involved in end-of-life cases.
• I have achieved a remarkable 110% increase in CMS metrics through innovative strategies and rigorous performance monitoring, driving exceptional improvements in healthcare quality and patient satisfaction.
• Secured region-wide contracts and assisted in policy developments for federally contracted hospital partners.

Lastly, my role has allowed me to implement high-impact programs with executive-level approval to advance life-saving organ donation initiatives, significantly contributing to national efforts in reducing the organ donation waitlist.

• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
• Monitored food preparation, production and plating for quality control
• Reduced average contract expenses by 65% through aggressive negotiations with vendors
• Controlled food costs and managed inventory
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels 70%
• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
• Conducted performance reviews each quarter, offering praise and recommendations for improvement
• Supported and trained 50+ staff members to achieve and maintain top client satisfaction
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
• Identified new opportunities for growth, expansion, and diversification.
• Created marketing campaigns to attract new customers.
• Oversaw budgeting and financial management.

• Submitted information to Principal Investigator for use in research studies.
• Communicated with stakeholders to ensure that projects are completed according to timelines.
• Conducted data analysis to identify trends in study results.
• Developed and implemented research protocols for ongoing studies.
• Provided support for clinical trials, including patient recruitment and scheduling.
• Created presentations outlining project details for internal meetings and conferences.
• Advised faculty members on policy changes regarding institutional review board regulations.
• Recorded interview responses thoroughly and accurately for CDPH, USDA, CDSS.
• Utilized VOXCO AND AVAYA
• Adhered to data security requirements, federal HIPAA regulations and company policies.

• Interacted with personnel to develop understanding of project needs and requirements.
• Assisted with investigations and literature reviews to drive initiatives.
• Utilized RedCap and Boxx regularly to store data, model results and generate reports.
• Supported principal investigators during research into alzheimers, MRI techniques, and Brain donation topics.
• Participated in meetings, presentations and other events.
• Organized meetings to discuss project progress and address any issues that may arise.
• Developed and implemented short-term and long-term research objectives.
• Performed statistical analysis of collected data using software such as SPSS or SAS.
• Drafted grant proposals for submission to external funding agencies.

• Assisted with the organization and execution of operational processes.
• Developed strategies for streamlining workflow processes.
• Analyzed data to identify areas of improvement within the business.
• Conducted educational seminars to promote healthy eating habits in the community.
• Educated clients on proper food choices according to their dietary requirements.
• Facilitated group workshops focused on teaching basic principles of healthy eating habits.

• Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing
• Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Analyzed client business needs and assisted in determining appropriate resources and strategies.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
• Defined strategic goals and worked with teams, departments, technology and processes to align systems to targets
• Boosted company profits by optimizing performance strategies and increasing efficiency.
• Analyzed customer feedback to improve product offerings, pricing strategies, and marketing plans.