Stephanie Brown
Gilbert,AZ
Summary
Talented leader with excellent employee development, customer service and analytics skills coupled with more than 18 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Manager Ops Improvement II
WM
Tempe, AZ
10.2020 - Current
- Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements.
- Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment.
- Worked with cross-functional teams to develop and implement operational processes improvements and drive quality mindset resulting in 22% increase in revenue, 26% increase in EBITDA, and 2% improvement in retention.
- Prepared annual budgets with controls to prevent overages.
- Oversaw hiring, adding valuable, talented professionals to strengthen management team.
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across 47 facilities.
- Prepare departmental budgets and review and evaluate monthly P&L statements
SR Regional Logistics Manager
JB Hunt Transport
Lowell, AR
11.2017 - 04.2020
- Manage performance and development of 69,000+ carrier and sales personnel
- Initiate and maintain customer relationships to encourage branch growth
- Work closely with the Pricing Management in decision-making to ensure priorities are aligned with high-level organizational strategies and objectives
- Prepare departmental budgets and review and evaluate monthly P&L statements
- Measure Key Performance indicators and conduct QBRs for customers
- Operated 480-load warehouse transfer project over 8 weeks, Generating over $2M in revenue
- Earned Branch of the Year 5 times out of 30 branches for achieving greatest revenue growth.
- Exceeded required annual margin by 200% for 2019.
- Increased branch revenue by 270% YOY from 2018.
SR Area Service Manager
JB Hunt Transport
Lowell, AR
01.2017 - 11.2017
- Maintained performance metrics for each customer, including on-time delivery requirements
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Used all available transportation lanes to reduce costs
- Facilitated weekly customer meetings, presenting metrics
- Monitored allocations and determined root cause, areas for improvement, and performance strategies to meet client service expectations
- Managed fleet of 2,250 drivers and company asset equipment
- Document and participate in the implementation of lean improvements
- Investigate, respond to, and resolve elevated customer complaints.
Regional Logistics Manager
JB Hunt Transport
Lowell, AR
08.2015 - 01.2017
- Oversaw operations and managed 7 of the largest national accounts with an annual budget of $48M+ in revenue
- Conducted site visits once per quarter, monitoring transportation and logistics
- Conduct performance management, employee development coaching and counseling with employees
- Managed customer billing using proprietary software in collaboration with the pricing development analyst
- Administered weekly payroll for 8 employees
- Evaluated monthly P&L statements to determine cost trends and maximize profitability
- Hired and trained ~20 managers in training; provided insights into company culture prior to field work
- Attended yearly Foundational Leadership Program in 2015, as one of ~5% qualified to participate.
SR Carrier Sales Coordinator, Transportation Rep
JB Hunt Transport
Lowell, AR
05.2009 - 05.2014
Power Utilization Specialist, Trailer Detention
JB Hunt Transport
Lowell, AR
08.2007 - 05.2009
Freight Handling, Cargo Claims
JB Hunt Transport
Lowell , AR
08.2004 - 08.2007
Education
Critical Thinking Certification -
Cornell University, ECornell
03.2021 - 06.2021
Diversity and Inclusion -
Cornell University, ECornell
03.2022 - 06.2022
Communicating Across Cultures And Generations -
University of Arkansas, Sam M. Walton College
06.2020 - 06.2020
Communication Matters Course
University of Arkansas, Sam M. Walton College
06.2020 - 06.2020
Communicating Across Cultures & Generations
University of Arkansas, Sam M. Walton College
06.2019 - 06.2019
Foundational Leadership Course
University of Arkansas, Sam M. Walton College
06.2015 - 06.2015
Six Sigma White Belt Certification
Six Sigma, Aveta Business Institute
06.2020 - 06.2020
Skills
Cost analysis and savings
Process improvements
Strategic planning and execution
Relationship building and retention
Coaching and mentoring
Staff training/development
Excellent Communication
P&L Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Diversity and Inclusion -
Cornell University, ECornell
03.2022 - 06.2022
Critical Thinking Certification -
Cornell University, ECornell
03.2021 - 06.2021
Manager Ops Improvement II
WM
10.2020 - Current
Communicating Across Cultures And Generations -
University of Arkansas, Sam M. Walton College
06.2020 - 06.2020
Communication Matters Course
University of Arkansas, Sam M. Walton College
06.2020 - 06.2020
Six Sigma White Belt Certification
Six Sigma, Aveta Business Institute
06.2020 - 06.2020
Communicating Across Cultures & Generations
University of Arkansas, Sam M. Walton College
06.2019 - 06.2019
SR Regional Logistics Manager
JB Hunt Transport
11.2017 - 04.2020
SR Area Service Manager
JB Hunt Transport
01.2017 - 11.2017
Regional Logistics Manager
JB Hunt Transport
08.2015 - 01.2017
Foundational Leadership Course
University of Arkansas, Sam M. Walton College
06.2015 - 06.2015
SR Carrier Sales Coordinator, Transportation Rep
JB Hunt Transport
05.2009 - 05.2014
Power Utilization Specialist, Trailer Detention
JB Hunt Transport
08.2007 - 05.2009
Freight Handling, Cargo Claims
JB Hunt Transport
08.2004 - 08.2007