Stephanie A McArthur
Beaverton,OR
Summary
Dedicated and compassionate veterinary receptionist with 6 years of experience. Promoted to Reception Team Leader to assist in employee training and guidance in ensuring set standards of outstanding client service. Performed clerical duties such as answering phones, setting up appointments and surgeries, managing records and maintained facility cleanliness and safety.
Overview
7
7
years of professional experience
Work History
Reception Team Leader
Mid-peninsula Animal Hospital
Redwood City, CA
05.2016 - 05.2022
- Worked directly under Reception Manager and assisted in leading staff to ensure reception area and hospital ran smoothly.
- Oversaw and performed daily tasks of front desk, received telephone calls and clients and delegated duties to reception staff.
- Trained and instructed employees in hospital operations and client service as well as gave feedback in reception performance reviews.
- Assisted in working to solve any client complaints or issues and created an environment of teamwork and respect.
Assistant Store Manager
Peet's Coffee And Tea
San Carlos, CA
06.2015 - 05.2016
- Maintained and focused on daily operations of store from point of sales to coffee bar.
- Oversaw training and development of shift-leads and sales associates.
- Assisted in ordering product, managing inventory and tracking in profit and loss statements.
- Was highly knowledgeable in product from joining Peet's in 2005 as a sales associate and helped drive sales through sharing that passion for the artisan craft.
Education
High School Diploma -
Burlingame High School
Burlingame, CA06.2003
Skills
- Effective communicator
- Leadership/coaching skills
- Client/customer service
- Veterinary product knowledge
- Organizational skills
Experience in pet-sitting
- I had several clients who I did stop ins or overnight stays for including walking a dog during the work week.
- Some pets needed to be given medication for both chronic and acute conditions.
- Feeding and cleaning and interactive play were the main requirements.
Timeline
Reception Team Leader
Mid-peninsula Animal Hospital
05.2016 - 05.2022
Assistant Store Manager
Peet's Coffee And Tea
06.2015 - 05.2016
High School Diploma -
Burlingame High School
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