Stephanie A Zelahy

• Lead team of 4 full time and 1 part time Accounts Payable support processors
• Train staff on all aspects of processing including invoices, credits, tax application and research
• Mentor and lead team towards their respective career goals and objectives for a successful team
• Vendor setup and implementation
• Credit application review, research and approval
• Field staff, vendor, and internal customer issues to resolve to completion
• Assignment of all work items and issues to team
• Research and resolve complex statement and issues as they arise
• Reverse and correct invoice processing issues based on audit of staff output
• Streamline existing and create new documentation towards more efficient processing
• Work with other management to provide key feedback on team members for review, performance issues and overall training and development
• Special handle complex and difficult reconciling of statements and vendor invoices
• Assist in all month end closing of AP financials and reporting
• Assist in tax, audit and other projects as needed
• Address areas of staff performance improvement as it was found during audit to alleviate bad patterns or lack of overall communication at review times
• Empowered staff to reach goals as a team and addressing quality and goals as such, then at individual levels to maintain consistent training

• Upon assuming position, gathered information on process improvement by listening to team.
• Implemented "paperless" environment providing more efficient processing
• Reviewed existing documents and worked with staff closely to streamline and correct deficiencies in processes
• Expanded existing tools in place to better address issues on invoices with vendors and clients
• Eliminated issues with third party billing and multiple invoice receipt clearing the way for better electronic technology to take place
• Regularly handled complex questions, reconciliation and issues allowing support team to focus on processing invoices, often addressing issues with vendors and other departments to completion
• Became proficient in the AP tasks including Multi Cost invoicing, clearing and updating routing queues, past due research, and other special handle statements and vendor situations

• This role encompassed tasks associated with licensing, permits, payment of state taxes, etc. When I hired at Gaylor Electric, it was for the AP Lead position but it was filled a week before my interview so my skillset allowed me to obtain this position. When the AP Lead did open up a couple of months later, I accepted the offer for the lateral move as it was what I had originally intended to do.

• Over my tenure with this company, I held the following positions:

-Third Party Billing Clerk Support Staff

-Supervisor Billing Support Staff

-Supervisor Worksite Audit

-Supervisor New Worksite Team

-Special Projects - Worksite

-Claims Processor-Insurance

-Supervisor Worksite

• All progressive and/or lateral moves due to company acquisition of multiple companies while I was with them. Reorganization and functional rework of departments was regularly seen. My career has been focused on accounting related, billing, insurance and previously banking as they are the cornerstone of my skillset and continue to current. There were many crossover tasks into other areas including tax and customer service before they outsourced a large block out of the country

• Provided customer records, account statements and copies of checks.
• Cashed checks, reconciled customer accounts, provided personal banking experience and assistance