Stephanie Anais Cotto-Rodriguez

•Oversaw personal calendar and coordinated appointments for future events.
•Displayed absolute discretion in handling confidential information.
•Maintained appropriate filing of personal and professional documentation.
•Sourced and ordered office equipment and supplies.
•Provided multifaceted services to career professionals by running errands, managing mail,
scheduling appointments, and arranging transportation.
•Kept detailed track of household and maintenance inventory and schedules.
•Managed pet care, phone screening, shopping, and bill paying to provide clients with premium family time.

•Optimized organizational systems for payment collections, AP/AR, deposits, and record keeping.
•Processed new hire paperwork and documents.
•Assist the outsourced tax accountant with required tax filing such as collecting employment tax, and generating basic reports.
•Maintained payroll information by calculating, collecting, and entering data. Which includes
ensuring vacation and sick time are tracked.
•Calculated payroll deductions by accurately using QuickBooks and processing payroll to meet preset requirements.
•Initiated direct deposits and prepared checks for 180 employees.
•Oversee and support routine administrative duties for the office including performing receptionist duties, managing office supplies, sorting incoming/outgoing mail.

•Maintain a constant presence on the sales floor to address customer needs
•Approach browsing customers and initiate conversations to determine buying preferences
•Ensure high levels of customer satisfaction through excellent sales services
•Assess customer needs and provide assistance and information on product features
•Process POS (Point of Sale) purchases and handle returns of merchandise
•Team up with co-workers to ensure proper customer service.

•Maintain a positive work environment for all cashiers, resolve cash tills at the end of every shift, and manage and perform all check-out functions daily.
•Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
•Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
•Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
•Communicate clearly and openly with customers, listen to customers' complaints and questions, and refer them to the assistant manager when required.

•Assist with gathering data for reports and supporting a variety of marketing and advertising
projects (flyers, postcards, newsletters, among others).
•Engaging with the team on a regular basis to brainstorm ideas for the Annual Participants
Conference.
•Assist with the Annual Participants Conference planning and provide a full report afterward.
•Collaborated with team members to help expand marketing channels.
•Assisted with the development of event strategies and tactical plans to promote the accomplishment of marketing goals.

• Updating databases for members of the chamber.
• Organized, sorted and checked input data against original documents.
• Compiled data and reviewed information for accuracy prior to input.
• Completed data entry tasks with accuracy and efficiency.