Stephanie Silva
Orlando,Florida
Summary
Passionate leader with proven expertise in live entertainment and hospitality services. Skilled in fostering a culture of excellence, enhancing guest satisfaction through effective communication and empathy. Focused on cultivating and honing professional skills while gaining industry experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Manager
HEI Hotels & Resorts
09.2024 - Current
- Monitor financial transactions, ensuring accurate billing procedures and minimizing discrepancies.
- Facilitate team meetings to discuss performance goals, guest feedback, and areas for improvement.
- Foster culture of excellence, leading by example and encouraging continuous learning.
- Resolve guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Develop effective communication channels to improve decision-making process and problem-solving abilities.
Event Sales Coordinator
HEI Hotels & Resorts
01.2024 - 09.2024
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Delivered exceptional customer service, resulting in repeat business from satisfied clients.
- Streamlined communication between clients and team members for efficient event planning.
Front Desk Agent
Element Hotel
12.2022 - 01.2023
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Facilitated welcoming environment, greeting guests upon arrival.
- Trained new staff members in customer service techniques and hotel operations.
- Developed quick reference guide for local attractions and dining, enriching guest experience.
Guest Service Agent
Contemporary Services Corporation.
09.2019 - 08.2021
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for sporting events, corporate functions, and concerts.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
Actor
Salty Sam's Marina
01.2018 - 07.2019
- Adapted content for diverse audiences, tailoring scripts to different age groups or cultural backgrounds.
- Enhanced audience engagement by incorporating dynamic performance techniques and innovative stage presence.
- Maintained energetic performances for an average of 20 shows a week in outdoor conditions.
Education
Bachelor of Science - Entertainment Management
University of Central Florida
Orlando, FL05-2023
Skills
- Oral and writing communication
- Effective multitasking
- Hospitality services
- Administrative skills
- Workflow optimization
- Team management
Certification
- LMG Coil Learning Center: Stagehand Certification
Languages
English
Portuguese
Timeline
Front Office Manager
HEI Hotels & Resorts
09.2024 - Current
Event Sales Coordinator
HEI Hotels & Resorts
01.2024 - 09.2024
Front Desk Agent
Element Hotel
12.2022 - 01.2023
Guest Service Agent
Contemporary Services Corporation.
09.2019 - 08.2021
Actor
Salty Sam's Marina
01.2018 - 07.2019
- LMG Coil Learning Center: Stagehand Certification
Bachelor of Science - Entertainment Management
University of Central Florida
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