STEPHANIE C. DELGADO HERNANDEZ
GURABO
Summary
To be able to contribute my experience and dedication toward the growth and benefit of a company, extending to Me the opportunity and at the same time, enabling me to acquire new knowledge and experience.
Offering strong analytical and communication abilities, eager to learn and grow in technical support environment. Brings solid understanding of problem-solving techniques and customer service principles. Ready to use and develop technical troubleshooting and customer service skills in any assign role.
Overview
11
11
years of professional experience
Work History
Pro Account Sales Associates & Merchandiser
The Home Depot
01.2021 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Part Sales Manager
Autozone
02.2024 - 02.2025
- Implemented effective marketing strategies to promote products and services to potential clients.
- Played an instrumental role in achieving or surpassing monthly sales targets consistently throughout tenure as Part Sales Supervisor.
- Boosted sales, effectively upselling and cross-selling relevant products to customers.
- Evaluated employee performance regularly, offering constructive feedback for improvement when necessary.
- Cultivated a positive workplace culture by promoting open communication between team members.
- Enhanced teamwork through clear communication and collaboration in daily tasks.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Analyst of Legislative Funds
COMISION DE FONDOS LEGISLATIVOS SENADO & CAMARA
09.2022 - 02.2024
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Drove revenue growth by identifying underperforming areas and recommending solutions.
- Communicated audit findings by preparing and disseminating final reports of use of Legislative Funds.
- Coordinate and schedule meetings and conferences with all non-profit entities Directors and Presidents.
- Engaged positively with each Administrator and Directors of each OSFL, providing professional and polite support services related to all permitted expenses that are approved under the Law.
- Handle confidential & sensitive information and documents.
- Guidelines for large groups to submit proposals on corresponding digital platforms.
- Applied strong problem-solving and interpersonal skills to resolve conflicts and violations of the Law of the Legislative Law.
- Auditing Banks Accounts in search of irregularity
- Auditing Payrolls Payments, Remittance, Deposits and Bank account maintenance fees.
- Preparing all government documentation to make all outlays to all non-profit entities.
Human Resources Assistant Clerk
GMD AIRLINES SERVICES
03.2019 - 01.2021
- Maintain and update employee records (e.g., personal details, contracts, and attendance).
- Prepare and process HR-related documents (e.g., employment contracts, offer letters).
- File and organize physical and digital HR documents.
- Assist with payroll processing by gathering and verifying employee time records.
- Handle basic employee inquiries related to policies, benefits, and procedures.
- Distribute internal communications (e.g., memos, announcements).
- Input and maintain data in HR systems (e.g., attendance, leave records).
- Generate reports on employee information, absences, or turnover.
- Ensure data accuracy and confidentiality.
- Answer phones and respond to basic HR-related inquiries.
Buss Girl
METROPOL RESTAURANT
07.2017 - 01.2018
- Cleaning Tables; Set Up, Glass of Wine, Carpets
- Aitressing / Bar / Customer Services
- Collaborated with kitchen staff to ensure timely delivery of dishes to guests.
- Supported waitstaff by refilling water glasses and beverages for enhanced guest experience.
Host
WAITRESS, TACOS AL CARBON
12.2016 - 01.2017
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
MANUFACTURING OPERATOR
JUNCOS, PUERTO RICO
06.2014 - 04.2015
- Assembling ,Testing , Inspecting the Insulin Pumps/ Reservoirs Fabrications ( FDA PROCEDURES)
- Quality Control Evaluation/ TQC
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Reduced downtime by conducting regular maintenance checks and promptly addressing technical concerns.
- Organized work to meet demanding production goals.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Education
High School Diploma -
CONCHITA CUEVAS HIGH SCHOOL
GURABO, Puerto Rico 05-2013
No Degree - PRE-MED BIOLOGY
UNIVERSIDAD DEL TURABO ANA G. MENDEZ
GURABO, Puerto Rico 06-2021
No Degree - Physics
UNIVERSIDAD OF PUERTO RICO
08-2015
Skills
- Pricing and shelf labeling
- Stock rotation
- Reliable and punctual
- Sales techniques
- Vendor relations
- Retail sales professional
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Multitasking Abilities
- Decision-making
- Relationship building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Part Sales Manager
Autozone
02.2024 - 02.2025
Analyst of Legislative Funds
COMISION DE FONDOS LEGISLATIVOS SENADO & CAMARA
09.2022 - 02.2024
Pro Account Sales Associates & Merchandiser
The Home Depot
01.2021 - 03.2025
Human Resources Assistant Clerk
GMD AIRLINES SERVICES
03.2019 - 01.2021
Buss Girl
METROPOL RESTAURANT
07.2017 - 01.2018
Host
WAITRESS, TACOS AL CARBON
12.2016 - 01.2017
MANUFACTURING OPERATOR
JUNCOS, PUERTO RICO
06.2014 - 04.2015
High School Diploma -
CONCHITA CUEVAS HIGH SCHOOL
No Degree - PRE-MED BIOLOGY
UNIVERSIDAD DEL TURABO ANA G. MENDEZ
No Degree - Physics
UNIVERSIDAD OF PUERTO RICO
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