Stephanie Garcia
Santa Ana,CA
Summary
Results-driven Facilities and Business Services Administrator with over 10 years of experience managing large-scale facilities operations, capital projects, compliance, and administrative services within public-sector environments. Proven expertise overseeing complex, high-profile facilities portfolios, leading multidisciplinary teams, managing budgets and contracts, and partnering with executive leadership, County agencies, and external stakeholders. Known for strong operational oversight, analytical decision-making, and responsive customer service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Services Administrator – Facilities Services Manager
Orange County Probation Department
05.2024 - Current
- Provide executive oversight for all facilities-related operations covering more than 650,000 square feet of owned and leased Probation Department locations.
- Manage and resolve facilities-related inquiries and issues involving County agencies, Board of Supervisors, OC Superior Courts, and local government authorities.
- Develop, implement, and maintain Facilities Services policies and procedures to ensure consistency, compliance, and operational efficiency.
- Deliver technical and analytical findings with actionable recommendations to the Business Services Deputy Director and Executive Management.
- Serve as subject matter expert for OC CARES initiatives, ensuring facilities readiness and compliance.
- Collaborate with the Budget team on strategic financial planning for capital projects and long-term facilities needs.
- Monitor leases and proactively assess future real estate requirements.
- Investigate and respond to labor union requests involving facility maintenance issues.
- Plan and coordinate tenant improvements, major repairs, and public works projects, including high-profile and re-entry initiatives.
- Provide regular written and verbal briefings to executive leadership on project status, risks, and outcomes.
- Track and analyze operational and financial data to evaluate performance and cost efficiency.
- Administer County systems including ReADY (Work Request) and AiM (Work Order) applications.
- Develop and manage Facilities Services KPIs to measure operational and administrative performance.
- Oversee the Facilities Services Helpdesk, including escalation management and after-hours response.
- Lead customer service workflow, ensuring timely resolution of inquiries and disputes.
- Manage budgets, procurement, invoicing, billing, and contract administration.
- Supervise, mentor, and delegate work to a dedicated facilities support team.
- Foster a high-performing, responsive service culture and address performance or interpersonal issues as needed.
- Participate in inter-agency process improvement initiatives and contract development for commodity and professional services.
- Ensured compliance with all relevant regulations while managing legal documentation such as contracts, agreements, licenses, permits.
- Improved interdepartmental communication through effective collaboration with various teams.
- Optimized internal workflows with the implementation of new project management tools designed specifically for Facilities Services tasks.
Business Services Analyst – Facilities Services Manager
Orange County Probation Department
11.2022 - 05.2024
- Resolved facilities-related compliance issues impacting BSCC and Health Care Agency audits.
- Managed Facilities Services budgets and ensured fiscal responsibility.
- Oversaw maintenance work orders for Juvenile Hall, maintaining strict safety and compliance standards.
- Coordinated vendor services to ensure timely, high-quality repairs and maintenance.
- Streamlined workflows by identifying bottlenecks and proposing strategic solutions for enhanced productivity.
- Maintained facilities in compliance with local, state, and federal regulations.
- Analyzed operational data to identify root causes and recommend corrective actions.
- Collaborated with internal stakeholders to define business needs and service priorities.
- Evaluated facilities and personnel for safety and health compliance.
- Supervised staff and managed day-to-day operations.
- Addressed tenant concerns promptly to maintain facility satisfaction.
Safety Officer - Operation Independence
Orange County Health Care Agency
08.2021 - 06.2022
- Inspected Coronavirus Vaccine Point of Distribution clinics, practices, and gear for compliance with established safety standards.
- Work collaboratively on safety with other agencies, such as cities Police Department Traffic Control departments.
- Recognized, documented, and advised on removal of hazards.
- Responded to any emergencies as instructed and with utmost efficiency.
- Wrote, coordinated, and delivered mass educational briefings focused on occupational accident trends and prevention.
- Aided in managing health and safety programs aligned with industry standards.
- Inspected over 50 facilities for adherence to fire, hazard and safety guidelines.
- Gathered information, prepared reports, and drafted correspondence related to cases.
Facility Manager
Orange County Health Care Agency
11.2014 - 11.2022
- Responsible for all facility related issues for 7.3-acre campus with over 120,000 square feet of medical office buildings.
- Communicate with over 400 Health Care Agency staff members on high profile projects through written communication.
- Responsible for overseeing that all scopes of work written in contracts are being fulfilled.
- Responsible for overseeing all facility related contracts at 17th Street, which include: janitorial, landscape, security, lighting, pest control, shredding, and biohazard trash disposal.
- Oversee administrative and fiscal matters and concerns with our contracted vendors.
- Subject matter expert on reconfiguring program spaces for best utilization or social distancing needs.
- Responsible for coordinating program moves throughout campus and Agency.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Conducted daily inspections of medical facility grounds, external structure, systems, and equipment.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Reviewed and oversaw construction and renovation projects.
- Scheduled routine maintenance and repair of facility equipment such as Emergency Power Generators and HVAC systems.
- Monitored safety compliance to maintain strict standards and protect staff and patients from harm.
- Organized ongoing maintenance schedules to boost system performance.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Fostered relationships with vendors to promote positive working relationships.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Planned and scheduled general maintenance, major repairs, and remodeling projects.
- Managed operations, maintenance, and improvement of property.
- Kept property in compliance with local, state, and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Oversaw daily operations of building facilities, ensuring safety and compliance standards were met.
- Managed vendor relationships to optimize service delivery and maintenance responsiveness.
HCA Program Supervisor I
Orange County Health Care Agency
11.2014 - 11.2022
- Oversight of six employees within three service areas.
- Direct reports of three Office Specialists.
- Present financial budgetary information/projections to HCA Management Services, Facilities Services Management.
- Oversee over $300,000.00 of monetary transactions per Fiscal Year being reported to Auditor Controller.
- Develop and maintain effective working relationship with all Public Health Services programs; Emergency Medical Services; American Red Cross, Orange County Public Works, Social Service Agency; various contractors and vendors used by County of Orange.
- Develop procedures within Business Office and any instruction materials to assist staff in accomplishing program goals.
- Maintain up-to-date knowledge of Federal, State, and local laws, regulations, policies, and procedures which govern program operations.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Updated operational methods, oversaw accounting procedures, tracked information, and compiled data to improve efficiency.
Incident Commander
Orange County Health Care Agency
11.2014 - 11.2022
- Maintained current understanding of local, state, and federal guidelines for emergency response.
- Coordinate and facilitate meetings with Designated Safety Representatives.
- Coordinate annual evacuation drills for complex that houses over 400 employees.
- Built and strengthened relationships with area governments, departments, and agencies to manage effective planning and implementation of emergency response strategies.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Inspected facilities and equipment such as emergency management centers and communications equipment to determine operational and functional capabilities in emergency situations.
Education
Master of Science - Higher Education Administration
National University
La Jolla, CA02-2017
Bachelor of Science - Human Services
California State University, Fullerton
Fullerton, CA05-2015
Skills
- Problem-solving
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Verbal and written communication
- Decision-making
- Work Planning and Prioritization
- Conflict resolution
- Adaptability
- Project management
Certification
- Managing For Success, California State University, Dominguez Hills - February 2026
- Project Management, Cornell University - May 2023
Awards
Chief's Awards - Individual Category, 2025
Chief's Awards - Team Catagory, 2025
Service & Outstanding Achievement Recognition (SOAR) Award, 3rd Quarter 2021
Languages
Spanish
Professional Working
Timeline
Business Services Administrator – Facilities Services Manager
Orange County Probation Department
05.2024 - Current
Business Services Analyst – Facilities Services Manager
Orange County Probation Department
11.2022 - 05.2024
Safety Officer - Operation Independence
Orange County Health Care Agency
08.2021 - 06.2022
Facility Manager
Orange County Health Care Agency
11.2014 - 11.2022
HCA Program Supervisor I
Orange County Health Care Agency
11.2014 - 11.2022
Incident Commander
Orange County Health Care Agency
11.2014 - 11.2022
Master of Science - Higher Education Administration
National University
Bachelor of Science - Human Services
California State University, Fullerton