Stephanie D. Breda
Bethlehem,CT
Summary
Results oriented senior level Implementation Manager with more than 20 years of experience in the health care industry with comprehensive knowledge of installing and maintaining Medical, Dental, Pharmacy, Vision, and Consumerism products. Strong communication, presentation, analytical and organizational skills to capture client intent, reach performance targets and meet or exceed deadlines. Successful record of building positive relationships with internal and external stakeholders as demonstrated with high client survey scores and numerous Cigna standout recognitions.
Overview
32
32
years of professional experience
Work History
IMPLEMENTATION MANAGER, Client Operations
THE CIGNA GROUP
03.2014 - Current
- Successfully own the client experience across the end-to-end on-boarding process for new and renewing clients in the Regional U3000 segment
- Partner with Sales to understand client intent with respect to benefit plans and administrative capabilities
- Present implementation plans to clients and brokers and lead implementation meetings with client
- Represent Cigna Implementation at Finalist Meetings
- Manage on-going communication of implementation status to clients and sales
- Own, manage and resolve issues with urgency relative to implementation, processes, plan design and timing of deliverables
- Meet goals for timely and accurate implementations for Eligibility Complete, Call Ready, ID Card accuracy and distribution, Claim Ready, Billing Setup and Contracts/Booklets complete
- Proficient in Microsoft Office Products, Outlook, Vista, Salesforce, Knowledge Exchange, ePro, PHA Draft Documents, PHA Database, Client Information Database, Implementation Calendars
SENIOR PROJECT ANALYST, MyCIgnaPlans
CIGNA HEALTHCARE
07.2013 - Current
- Partner with Sales/Client Support contact to implement myCignaPlans.com website for client's open enrollment
- Manage assigned site build requests, conduct site assessment meetings, load provider directories, load benefit plans in WebMD, create IDs for each site
- Perform quality review and testing of site before delivery to Sales and client
FURNITURE SALES EXPERT
CRATE & BARREL
11.2011 - 07.2013
- Maximize company sales growth and profitability utilizing creative selling skills, product knowledge, teamwork and delivering exceptional customer service
OFFICE MANAGER
KIYAK BUILDING COMPANY, LLC
01.2005 - 12.2011
- Performed multiple office management functions including payroll, accounts payable, accounts receivable and billing using QuickBooks application
PRODUCT AND BENEFIT ADVISORY BOARD
CIGNA HEALTHCARE
04.1993 - 12.2004
- Worked with Sales to review medical, dental, pharmacy and vision benefit plans to address clients' needs and non-standard requests
- Coached, mentored and trained a team of eight employees and new hires
- Participated in National account and Sales Executive strategy meetings to formulate goals for revenue growth, product enhancement and client retention
- Negotiated and approved Performance Guarantees to ensure client satisfaction as well as Cigna's financial welfare
- Responded to Request For Proposals (RFPs), providing responses to benefit plan designs, non-standard administration, and performance guarantees
- Recipient of President's Club Award and Cigna's highest honor, The Pinnacle Award, participated in recognition dinner and awarded applicable bonus
SENIOR BUSINESS CONSULTANT, Automated Eligibility
CIGNA HEALTHCARE
01.1993 - 01.1998
- Managed national accounts and regional accounts in New York, Connecticut and New Jersey market
- Served as a primary liaison to Human Resources, Benefit Managers and Sales Representatives to facilitate the eligibility and enrollment process
- Downloaded eligibility files and ran quality assurance audits to ensure accuracy and compliance for new business accounts, renewing accounts and maintenance eligibility feeds
- Selected by executive management to conduct six week training program in Chattanooga, TN to transition employees after acquisition of HealthSource
Education
Bachelor of Science - School of Business Administration
UNIVERSITY OF CONNECTICUT
Storrs, CT05.1993
Skills
- Relationship-Builder - Builds strong working relationships with both internal partners and external customers by being respectful, approachable, service oriented and maintaining a positive mindset
- Problem Solving - Takes organized and logical approach to thinking through problems and complex issues Simplifies complexity by breaking down issues; consults with matrix partners when applicable to determine root causes Develops insight into problems, issues, and resolutions
- Results Orientation - Effectively executes on plans, drives for results and takes accountability for outcomes Perseveres in challenging situations, recognizes opportunities and navigates to achieve desired results
- Communication - Possess strong verbal and written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization
- Project Management and Time Management - Ability to manage multiple and divergent priorities and deadlines, work independently and pro-actively, negotiate and mange expectations Understand overall impact of accurate tracking of all projected and completed tasks, ensuring commitment dates are met
References
References available upon request
Timeline
IMPLEMENTATION MANAGER, Client Operations
THE CIGNA GROUP
03.2014 - Current
SENIOR PROJECT ANALYST, MyCIgnaPlans
CIGNA HEALTHCARE
07.2013 - Current
FURNITURE SALES EXPERT
CRATE & BARREL
11.2011 - 07.2013
OFFICE MANAGER
KIYAK BUILDING COMPANY, LLC
01.2005 - 12.2011
PRODUCT AND BENEFIT ADVISORY BOARD
CIGNA HEALTHCARE
04.1993 - 12.2004
SENIOR BUSINESS CONSULTANT, Automated Eligibility
CIGNA HEALTHCARE
01.1993 - 01.1998
Bachelor of Science - School of Business Administration
UNIVERSITY OF CONNECTICUT
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