Summary
Overview
Work History
Education
Skills
Reference
Timeline

STEPHANIE D. LUDDEN

Apollo Beach,FL

Summary

Precise, accurate, and highly efficient data entry professional accustomed to continuous repetition and observant in spotting errors. Support data integrity through validation, inspection, and regular reporting. Self-starter Proficient in Microsoft Office Suite 10-key Database maintenance Data accuracy Excellent Customer Service Skills Invoice generation

Overview

21
21
years of professional experience

Work History

Remote Data Entry Specialist, Independent Contractor Ademero

Ademero (Contracted)
Apollo Beach , FL
12.2017 - Current
  • Prepare and scan documents for data entry
  • Compiled data and reviewed information for accuracy prior to input.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Data lookup and verification of invoices and apply them to correct P.O
  • Enter data into designated database and forms
  • Respond to request for information

Finance Clerk

City of Lake Alfred
Lake Alfred, FL
12.2015 - 08.2017
  • Review all invoices for appropriate documentation and approval prior to payments
  • Process P.O
  • Matching to invoice
  • Process check request
  • Audit and process credit card bills
  • Match invoices to checks, obtain all signatures for checks and distribute checks accordingly
  • Performs other related duties as directed or required by the Finance Director

Utility Billing Clerk

City of Lake Alfred
Lake Alfred, FL
05.2010 - 01.2017
  • Greet customers professionally
  • Answering high volume inbound and outbound phone calls
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service..
  • Executed billing tasks and recorded information in company databases.
  • Post utility payments, deposits and other payments through mail and via internet
  • Maintain accurate work record and files of customer accounts, record, reports and adjustments
  • Research account problems through records
  • Corrects, verifies, and reconciles all cash and mail receipts on a daily basis
  • Complete over/short forms
  • Discuss billing and/or other charges with customers and explain departmental policies, pertinent rules, and regulations
  • Communicate with the Service Department to resolve customer problems, meter readings issues, and work orders
  • Prepare daily postage for mail
  • Sort mail
  • Performs other related duties as directed or required by the Finance Director

Administrative Assistant

Cheryl M Martin
Lake Wales, FL
01.2010 - 03.2010
  • Greeting customers professionally
  • Answering phone and directing calls appropriately upon request
  • Prepare postage for the daily mail
  • Deliver daily mail
  • Check clients in and out
  • Entered employees timesheets for payroll
  • Prepare Account Receivable invoices
  • Manage Accounts Receivable process
  • Prepare daily bank deposits
  • Packaged corporate and individual returns
  • Print weekly reports
  • Prepare supply order
  • Keep records of daily inquiries of clients that come in the office
  • Filed daily
  • Maintain an organize lobby area for clients and fresh coffee
  • Run errands upon request
  • Perform other duties and responsibilities as assigned

Consultative Sales Representative/Cashier

Sears Holdings Corporation
Lake Wales, FL
08.2005 - 02.2010
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Processed customer refunds and exchanges according to established guidelines.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Client Service Coordinator

Seasonal H & R Block
Auburndale, FL
12.2006 - 01.2010
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Keep a record of inventory
  • Keep sales floor presentable at all times
  • Record diamond counts three times a day
  • Keep fragrance and jewelry cases clean
  • Set up signs for upcoming sales
  • Prepare markdowns and closeouts
  • Meet daily and weekly sales goals
  • Greeting customers professionally
  • Answering phone and directing calls appropriately
  • Schedule and cancel appointments upon request
  • Check clients in and out
  • Take messages
  • Print Clients IRS check
  • Keep records of daily inquires of clients that come in the office
  • Take payments
  • Filed income tax documents
  • Maintain an organized lobby area for clients and fresh coffee
  • Perform other duties and responsibilities as assign need

Education

Associates Degree - Accounting Technology

RASMUSSEN COLLEGE

Diploma - undefined

WINTER HAVEN HIGH SCHOOL
GPA: 3.5

Skills

  • Efficient Data Entry
  • Data Input
  • Data Review
  • Transcribing Documents
  • Self Starter
  • Accounts Payable and Accounts Receivable

Reference

Chris Gillett (863) 226 - 6296 cgillett@ademero.com

Vice President of Sales, Ademero


Mary Johnson (863) 241-7143 maryj69.mj@gmail.com

Customer Service Representative, City Of Lake Alfred


Amy Wagner (863) 528-6073 amywagner513@yahoo.com

Office Manager, Cheryl M Martin, CPA

Timeline

Remote Data Entry Specialist, Independent Contractor Ademero - Ademero (Contracted)
12.2017 - Current
Finance Clerk - City of Lake Alfred
12.2015 - 08.2017
Utility Billing Clerk - City of Lake Alfred
05.2010 - 01.2017
Administrative Assistant - Cheryl M Martin
01.2010 - 03.2010
Client Service Coordinator - Seasonal H & R Block
12.2006 - 01.2010
Consultative Sales Representative/Cashier - Sears Holdings Corporation
08.2005 - 02.2010
RASMUSSEN COLLEGE - Associates Degree, Accounting Technology
WINTER HAVEN HIGH SCHOOL - Diploma,

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STEPHANIE D. LUDDEN