Stephanie D. Nodar
Miami,FL
Summary
Dedicated professional with extensive experience in customer service, sales and administrative tasks with demonstrated strengths in customer service and time management. Excellent at troubleshooting problems and building successful solutions. Willing to take on any task to support team and help business succeed.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative Assistant (Part-time)
J.A. Life and Health Insurance Corporation
01.2024 - Current
- Assist clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.
- Manage a portfolio of high-value clients, ensuring their health insurance needs were consistently met and exceeded.
- Educate clients about health insurance coverage options, benefits and costs.
- Verify insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Director of Customer Relations /Title Processor
New Dawn Title Group
08.2021 - Current
- Respond to all client inquiries and ask appropriate questions to facilitate resolution.
- Actively participated in industry networking events to develop professional connections that enhanced business growth opportunities.
- Work closely with lenders, realtors, and buyers to ensure a seamless closing process for all parties involved in the transaction.
- Developed strong relationships with key clients, resulting in improved account retention and growth.
Tax Certification Manager/ Abstractor
Skyline Lien Search N/K/A Skyline Title Support
11.2008 - 07.2021
- Provided effective leadership and guidance to 8-10 associates.
- Trained new team members on industry best practices, fostering a knowledgeable and efficient work environment.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Title Processor/ Closer/ Post Closer
Insure America Title Company
04.2006 - 09.2008
- Enhanced client satisfaction by efficiently managing and organizing title documents for real estate transactions.
- Worked proactively with lenders to resolve discrepancies discovered during the examination phase before they escalated into larger issues.
- Conducted thorough research of public records to verify property ownership and uncover any potential issues with titles.
- Collected taxes and fees, submitted payments and issued receipts.
Receptionist/ Title Processor
Select Title Services
10.2002 - 02.2006
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured accuracy in title abstracts by meticulously reviewing property documents and identifying potential discrepancies.
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL2002
Skills
- Read and write Spanish and English fluently
- Knowledge of RamQuest, Windows, Microsoft Office, including Excel and Word
- Quick learner
- Multitasking abilities
- Strong problem solver
- Team leadership
Certification
- Certified Notary Public
- Licensed Real Estate Title Insurance Agent
- Licensed Real Estate Sales Associate
- Licensed Community Association Manager
Timeline
Administrative Assistant (Part-time)
J.A. Life and Health Insurance Corporation
01.2024 - Current
Director of Customer Relations /Title Processor
New Dawn Title Group
08.2021 - Current
Tax Certification Manager/ Abstractor
Skyline Lien Search N/K/A Skyline Title Support
11.2008 - 07.2021
Title Processor/ Closer/ Post Closer
Insure America Title Company
04.2006 - 09.2008
Receptionist/ Title Processor
Select Title Services
10.2002 - 02.2006
High School Diploma -
G. Holmes Braddock Senior High School
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