Stephanie "Danni" Calderon

• Managed about 30 Enterprise-level accounts at once
• Provided customer feedback to product team to help build features and solutions.
• Hosted virtual meetings with clients ranging from formal reviews to end-user platform training to support customer understanding and product feature utilization.
• Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
• Developed and implemented customer engagement strategies using our customer success platform, fostering increased customer value and retention.
• Managed and resolved customer escalations, collaborating with cross-functional teams to enhance product functionality and bolster customer satisfaction.
• Performed regular customer "health checks," contributing to churn reduction and increased customer loyalty.
• Monitored and proactively intervened on client usage, value, and health metrics, spurring product adoption and customer advocacy.
• Acted as 'voice of the customer,' liaising closely with product and engineering teams to provide valuable feedback and shape product enhancements.

• Identify bottlenecks in operations of each department
• Research and implement methods to improve productivity and revenue-generating procedures
• Developed systems and procedures to improve operational quality and team efficiency.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Built auditing/track & trace systems and dashboards to track Flower from harvest to sale on a granular level, averaging annual cost savings of approx. $80k
• Create optimal workflows that allow for smooth transfer of flower, compliance and match flower sku allocation with Metrc
• Introduced new methods, practices, and systems to reduce turnaround time.

• Controlled inventory transactions to reconcile ordering processes with demand forecasts.
• Built and maintained relationships with key suppliers and customers to support seamless operations.
• Developed inventory management system for Distribution and Cultivation
• Implementation of these tools produced annual cost-saving of approximately $77k
• Created SOP's throughout Distribution to increase order output and improve productivity
• Built in-house database tools to interact and link various systems and departments to streamline communication
• Utilizing Tableau for analytics and data interfacing
• Used Salesforce and METRC to create orders and transfer to shop for compliant delivery
• Skilled at working independently and collaboratively in a team environment

• Consistently placed Top 10 in Lead Conversions for Southern California Region
• Assisted in creating and implementing new hybrid role to enhance customer experience from lead capture to delivery
• As top performer, was chosen to attend SXSW in Austin, Texas to represent company in Airstream Exhibition
• Started Monthly Newsletter in Mountain Region to add to company culture, acknowledge top performers and highlight outstanding achievements
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Managed customer inquiries and complaints in polite and professional manner.

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Fundamentals of Business, Economics, and Business Ethics