Stephaniee Matthews
Tampa,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
34
34
years of professional experience
Work History
Customer Service Executive
Hertz Car Rental
Tampa, FL
06.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Leveraged advanced technologies to streamline operations and improve overall effectiveness.
- Identified needs of customers promptly and efficiently.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Assisted customers with product returns or exchanges according to established guidelines.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Licensed Realtor
eXp Realty, LLC
Tampa, FL
01.2023 - Current
- Inspected properties prior to listing them in order to assess condition and identify necessary repairs or improvements.
- Monitored changes in the real estate industry that could affect the value of a property.
- Assisted clients in determining their desired home features, budget and location.
- Communicated regularly with clients via phone, email or text message to provide updates on progress.
- Regularly attended continuing education classes in order to stay up-to-date on new laws and regulations affecting real estate sales.
- Generated list of properties to meet specific client needs.
- Negotiated contracts and educated sellers and buyers about legal disclosures.
- Drafted contracts, purchase agreements, closing statements and leases.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Communicated with clients to determine property needs and budget constraints.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Collaborated with lenders, appraisers, title companies and inspectors during closings.
- Showed residential properties and explained features, value and benefits of available homes.
- Scheduled and attended weekly appointments with clients.
- Maintained detailed records of client interactions and transactions.
- Compiled comparative market analysis to determine competitive listing prices for sellers.
Master Stylist
HTH Salon Service
Tampa, FL
03.1991 - Current
- Responded to customer inquiries by phone, email and in person.
- Monitored, tracked and recorded client satisfaction to maintain positive ratings.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Pre-booked future appointments to increase repeat business.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Colored, cut and installed extensions according to style photos and client specifications.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Mentored new staff to enhance personal growth and increase productivity.
- Sanitized workstations and salon equipment to reduce risk of infection.
Team Leader
Prestige Notaries
Everett, WA
06.2021 - 10.2022
- Organized client meetings to provide project updates.
- Delegated daily tasks to team members to optimize group productivity.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Fostered positive employee relationships through communication, training and development coaching.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Displayed strong telephone etiquette, effectively handling difficult calls.
CSA
Delta Air Lines, Inc.
Tampa, FL
01/01/97 - 08.2003
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Education
Some College (No Degree) - Communication
South West Community
Los Angeles, CASkills
- Client Support
- Effective Leadership
- Fundamental Mathematics
- Computer Skills
- Proficient in Conflict Management
- Workforce Development
- Proven Reliability
- Strong Work Ethic
- Team Building
- Solution Development
- Approachable Attitude
- Microsoft Office
- Team Leadership
- Effective Reasoning Skills
- Engaged Listening Skills
- Collaborative Networking Skills
- Strategic Planning
- Adaptable Work Hours
Timeline
Customer Service Executive
Hertz Car Rental
06.2023 - Current
Licensed Realtor
eXp Realty, LLC
01.2023 - Current
Team Leader
Prestige Notaries
06.2021 - 10.2022
Master Stylist
HTH Salon Service
03.1991 - Current
CSA
Delta Air Lines, Inc.
01/01/97 - 08.2003
Some College (No Degree) - Communication
South West Community
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