Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
e1
Stephanie F. Hodges

Stephanie F. Hodges

Pembroke Pines,FL

Summary

Dynamic professional with a proven track record at Marriott & Ritz Carlton International, excelling in client interaction and relationship building. Leveraged strong communication skills to negotiate favorable contracts, resulting in increased customer satisfaction and repeat business. Achieved significant sales growth through strategic planning and exceptional service delivery.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Owner

Island Girl Boutique
01.2014 - Current
  • Oversee daily operations, ensuring all tasks were completed accurately and efficiently. Developed and maintained strong relationships with clients, repeat business and referrals.
  • Increased customer satisfaction -implemented efficient business processes, providing exceptional service. Including packing items, delivery, & follow up.
  • Manage all financial aspects of my business.
  • Hired, train, & manage a high-performing small team of employees dedicated to achieving company goals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Real Estate Agent

Marriott & Ritz Carlton International, Cedant, Berkley
07.1996 - Current
  • Managed contracts, negotiations, & all aspects of sales. Finalize purchases & exceed customer expectations. Therefore repeat business. Stayed involved in transactions, ensuring smooth closings & satisfied clients. Advised clients on market conditions & property value for informed decision-making.
  • Developed& maintained relationships with clients through networking, postcards, cold calling, referrals. Streamlined communication between all parties.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests" at all times. Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.


Director of Salon

Rapunzel Hair Salon and Spa
02.2011 - 03.2013
  • Controlled inventory by tracking expenses, purchases, & shelf stock. Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, & ensured adequate coverage during peak hours to maintain exceptional customer service levels. Scheduled employees to maintain adequate coverage during business hours. Maintained a clean & welcoming salon environment through regular maintenance, organization, and attention to detail. Oversaw salon employee performance, facility cleanliness, & sales. Provided staff coaching, mentoring, & consultation to enhance performance & professional development.
  • Maintained general appointment calendar and set shift schedules.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention. Resolved customer concerns promptly & efficiently to maintain a strong reputation within the local community.
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Managed cash flow, business transactions, banking, and accounting processes.

Director of Sales and Telecom, Growth & Travel

Knight Communications
02.2007 - 09.2011
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team. Achieved regional sales targets through effective territory management and relationship building with key clients. Sold AIRTIME to other Countries.
  • Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities. Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
  • Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
  • Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards. Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly. Established pricing strategies to maintain competitive pricing and maximize profits.
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity. Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base. Implemented systems and procedures to increase sales.
  • Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.

Sales Associate & Manager

Marriott Vacation Club International
07.1996 - 01.2001
  • Built relationships with customers to encourage repeat business. Showed how the program worked. Sold the program and served the owners. Repeat Owner sales, as well as, owner referrals.
  • Provided positive first impressions to welcome existing, new, and potential customers. Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming Vacation Club environment.
  • Assisted owners with vacation planning and using the program to the best of their ability. Enjoyed every minute of it!
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment. I Solved customer challenges by offering relevant solutions.

General Manager, Director of Sales, Sales Manager

Marriott & Ritz International- Hospitality
02.1988 - 06.1996
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty. Managed Major Sports Team and their Hotels need while staying in hotels. Handled Major groups/mtg's 10,000+, Planned Functions & Weddings.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share. Executive Team & Building.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons. Marriott Total Quality Management.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Assisted in every department as needed.

Education

Bachelor of Science - Business

Pennsylvania State University
University Park, PA
06-1991

Skills

  • Strong interpersonal skills, verbal, & written communication
  • Strong customer relations & client interaction expertise
  • Sales leadership, Human resources
  • Sales & Project Management, & Strategic planning
  • Staff teamwork, collaboration, leadership, & training
  • Financial & business management,
  • Business development, & negotiation
  • Desktops, laptops, & mobile devices

Certification

Real Estate License #SL643734

Interests

Travel, Cooking, Wine Enthusiast, Fitness & Wellness, People, Sports (Baseball - my son plays), Horses, Ballet, The Arts, Adventure,

I enjoy helping others and giving back to the community Also - I do a lot

of Volunteering for community initiatives to give back to local communities and make a positive impact Philanthropy


Timeline

Owner

Island Girl Boutique
01.2014 - Current

Director of Salon

Rapunzel Hair Salon and Spa
02.2011 - 03.2013

Director of Sales and Telecom, Growth & Travel

Knight Communications
02.2007 - 09.2011

Real Estate Agent

Marriott & Ritz Carlton International, Cedant, Berkley
07.1996 - Current

Sales Associate & Manager

Marriott Vacation Club International
07.1996 - 01.2001

General Manager, Director of Sales, Sales Manager

Marriott & Ritz International- Hospitality
02.1988 - 06.1996

Bachelor of Science - Business

Pennsylvania State University

Similar Profiles

CREATE PROFILE