Stephanie Faye Hodges
Hospitality/Travel/Sales
Pembroke Pines,FL
Summary
Dynamic professional with a proven track record at Marriott & Ritz Carlton International, excelling in client interaction , Multi-Million Dollar Sales, and excellent relationship building. Leveraged strong communication skills to negotiate favorable contracts, resulting in increased customer satisfaction and constant repeat business. Achieved significant sales growth through strategic planning and exceptional customer service delivery. I would now like to work with an established Company, with Integrity, who provides service and trust to their Clients.
Overview
38
38
years of professional experience
1
1
Certificate
Work History
President, Owner
Island Girl Boutique
01.2014 - Current
- Handle daily operations, tasks are completed accurately and efficiently. Maintain strong relationships with clients, repeat business and referrals.
- Keep customer satisfaction 100% -implemented efficient business processes, provide exceptional service. Including packing, delivery, and follow up. Shipping all over the U.S.
- Manage all financial aspects business. Hire, train, and manage a high-performing team.
Licensed Real Estate Agent
Marriott/Ritz Carlton International Hotels, Cedant/Berkley Corporation
07.1996 - Current
- Sales negotiations and contracts and finalize purchases. Repeat business. Smooth closings/satisfied clients. Advised clients on market conditions and property values for decision-making.
- Developed and maintained relationships with clients -through networking, postcards, cold calling, referrals. Streamlined communication between all parties.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests" at all times. Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
Director of Salon
Rapunzel Hair Salon and Spa
02.2011 - 03.2013
- Controlled inventory by tracking expenses, purchases, and inventory management. Managed cash flow, business transactions, banking, and accounting processes.
- Optimized staff schedules to maintain exceptional customer service levels. Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Maintained a clean & welcoming salon environment. In charge of employee performance, and sales with Promotions.
- Built business through commitment to excellence, resulting in customer loyalty. Resolved customer concerns promptly and efficiently to maintain a strong reputation within the US Salon community.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences. Boosted customer loyalty with strategic engagement and marketing strategies.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
Director of Sales,Telecom, Growth, and Travel
Knight Communications
02.2007 - 09.2011
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching. Established strong partnerships with industry influencers to expand brand recognition and drive business sales growth.
- Analyzed market trends to identify product expansion, leading to increased revenue. Negotiated contract terms with suppliers, optimizing profit margins. Managed complex sales negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly. Established pricing strategies to maintain competitive pricing/maximize profits.
- Increased sales revenue by developing strategic plans and setting performance goals for the sales team. Achieved regional sales targets through territory management and relationship building with clients. Sold AIRTIME to other Countries.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity. Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base. Implemented systems and procedures to increase sales.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
Sales Associate/Manager-Licensed Real Estate Agent
Marriott Vacation Club Int'l
07.1996 - 01.2001
- Built relationships with customers to encourage repeat business. Showed how the program worked. Sold the program and served the owners. Repeat Owner sales, as well as, owner referrals.
- Multi-Millions Dollar Sales
- Provided positive first impressions to welcome existing, new, and potential customers. Engaged with customers to build rapport and loyalty.
- Assisted owners with vacation planning and using the program to the best of their ability.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment. Solved customer challenges by offering solutions.
General Manager, Director of Sales, Sales Manager
Marriott & Ritz International- Hospitality
02.1988 - 06.1996
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately. Profitability, etc..Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. With Executive Team Building.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed Major Sports Teams and their hotel needs while staying in hotels. Handled major groups/meeting's 10,000+, Planned functions and weddings.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons. Marriott Total Quality Management.
Education
Bachelor of Science - Business
Pennsylvania State University
University Park, PA06-1991
Skills
- Strong interpersonal skills, verbal, and written communication, Consistently delivery accurate results
- Excellent customer relations and client interaction expertise
- Sales leadership and human resource experience
- Sales, project management, and strategic planning
- Staff teamwork, collaboration, and training
- Financial, business management, and negotiation
- Computer and mobile device mastery
Certification
Real Estate License #SL643734
English-Main Language Spanish-Working on it
Interests-Travel, Cooking, Wine Enthusiast, Fitness/Wellness, Sports (Baseball-my son is a Pitcher), Horses, Ballet, The Arts. Philanthropy.
**Proficient in all types of software
Volunteer Work:Foundation Board Member -Joe DiMaggio Children's Hospital's Conine Clubhouse, Volunteer-National Center of Mental Health, Equine Therapy, Florida Philharmonic, American Cancer Society, MADD/SADD, Suicide Prevention. Real Estate of Florida. Travel/Hospitality Mgmt. Fairness For Everyone (FFE), National Drowning Prevention
Timeline
President, Owner
Island Girl Boutique
01.2014 - Current
Director of Salon
Rapunzel Hair Salon and Spa
02.2011 - 03.2013
Director of Sales,Telecom, Growth, and Travel
Knight Communications
02.2007 - 09.2011
Licensed Real Estate Agent
Marriott/Ritz Carlton International Hotels, Cedant/Berkley Corporation
07.1996 - Current
Sales Associate/Manager-Licensed Real Estate Agent
Marriott Vacation Club Int'l
07.1996 - 01.2001
General Manager, Director of Sales, Sales Manager
Marriott & Ritz International- Hospitality
02.1988 - 06.1996
Bachelor of Science - Business
Pennsylvania State University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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