Hi, I’m
Stephanie Gonzalez
Medical Assistant
Clearwater,FL
Summary
Well-rounded professional backed by cross-functional customer service experience. Possess a patient focused approach to providing direct and collaborative healthcare. Quick to offer encouragement and familiar with hospital workflows. Customer service skills necessary to communicate effectively with patients and healthcare providers. Effective problem solver, able to assess situations and identify solutions. Well-organized, able to manage time and priorities in multi-task environments. Knowledge of patient confidentiality standards and regulations outlined in the Health Insurance Portability and Accountability Act (HIPAA). Microsoft Office Applications - MS Word. Authorized to work in the US for any employer
Overview
4
years of professional experience
1
Certification
Work History
Evara Health
Medical Assistant
03.2022 - 02.2023
Job overview
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Documented vital signs and health history for patients in clinic environment
- Collected and documented patient medical information such as blood pressure and weight
- Implemented care and efficiency improvements to support and enhance office operations
- Performed medical records management, including filing, organizing, and scanning documents
- Obtained client's medical history, medication information, symptoms, and allergies
- Oriented and trained new staff on proper procedures and policies
- Updated inventory, expiration, and vaccine logs to maintain current tracking documentation
- Liaised with patients and addressed inquiries, appointment requests, and billing questions
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Sanitized, restocked, and organized exam rooms and medical equipment
- Completed clinical procedures and gathered patient data for interpretation by physician
- Collected pertinent data and calculations to aid physician in interpreting results
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Collaborated with medical and administrative personnel to maintain apatient-focused, engaging, and compassionate environment
- Prepared lab specimens for diagnostic evaluation
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
Modern Silicone TechnologiesPinellas Park, FL
Machine Operator
06.2020 - 09.2020
Job overview
- Experienced in verifying production logs or products in production
- Responsible for set-up operations
- Assembled units in a timely fashion
- Inspected products for irregularities, imperfections or quality concerns
- Verified inspection of parts
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems
- Made sure that products were produced on time and are of good quality
- Updated daily production logs and informed management of production incidents or non-conformance issues
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
- Kept detailed production records and identified hold-ups
- Complied with company and OSHA safety rules and regulations
- Inspected finished products for quality and adherence to customer specifications
- Replenished materials and supplies as needed to maintain production
- Maintained equipment performance by lubricating and cleaning components
- Calibrated machines to maintain required productivity levels and adherence to quality standards
BurlingtonSeminole, FL
Retail Cashier / Customer Service Associate
10.2020 - 02.2021
Job overview
- Served as the direct point of contact and delivered excellent customer service with a positive attitude
- Operated cash register, scanned merchandise, accepted payments, stocked shelves, and kept work area organized
- Worked as part of a team and interacted with diverse customers and staff members.
JCPennySt. Petersburg, FL
Retail Sales Associate / Cashier / Customer Service Associate
11.2019 - 01.2020
Job overview
- Provided excellent customer service with active listening to determine customer needs
- Interacted with customers, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale
- Processed transactions, scanned merchandise, accepted payments, and ensured accuracy of cash drawer
- Collaborated well with team members to carry out daily assignments and achieve team targets.
McDonald's
McDonalds Crew Member
11.2019
Job overview
- Accurately operated cash register to process customer payments
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Prepared salads, soups and sandwiches for customers
- Reconciled receipt totals, cash and credit payments to address shortages
- Delivered exceptional service as illustrated through multiple positive Yelp reviews
- Packaged menu items into bags or trays and placed drink orders into carriers
- Brewed coffee and tea and changed out drink station syrups
- Kept kitchen, counter and dining areas cleaned and sanitized
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Took orders, prepared meals, and collected payments
- Completed milkshakes and ice cream desserts for customers
- Provided excellent customer service by greeting customers and meeting quality expectations
- Stocked shelves to organize aisles in assigned department
- Replenished serving stations with fresh food and cleaned up spills
- Kept drawer balanced by accurately processing cash, credit and debit payments
- Kept food preparation area, equipment, and utensils clean and sanitary
- Backed up servers by setting up trays and completing some food deliveries
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
Diploma from Medical
06.2022
Pinellas Park High SchoolLargo, FL
High School Diploma
05.2020
Skills
- Medical Assistant
- Allied Healthcare
- Medical Coding
- ICD-10
- CPT
- Medical Office Procedures Medical Terminology
- Pharmacology
- OSHA
- HIPAA Compliance
- Clinical Procedures Diagnostic Testing
- Vital Signs
- Glucose
- HGB
- Patient Care
- EKG / ECG
- Telemetry
- Triage Specimen Preparation
- Wound Collection
- Urinalysis
- Sterile Field
- Surgical Asepsis
- Suture Removal Minor Surgery Preparation
- Minor Surgery Assistance Phlebotomy / Venipuncture
- Finger / Capillary Sticks
- Injections (IM, ID, SQ) Front / Back Office
- Computer Skills
- Data Entry
- EMR Systems
- Anatomy Knowledge
- Phlebotomy
- Clerical Experience
- Medical Scheduling
- Physiology Knowledge
- Epic
- Medical Records
- Quality Assurance
- Laboratory Experience
- Bilingual
- Caregiving
- Communication skills
- Customer service
- Computer literacy
- Medical office experience
- Documentation review
- HIPAA
- Administrative experience
- English
- Employee Orientation
- Languages
- Spanish - Expert
- Certifications and Licenses
- Basic Life Support (BLS)
- Human Anatomy and Physiology
- Sterile Procedures and Techniques
- Assisting with Physical Exams
- Restocking Lab Supplies
- Specimen Collection
Certification
November 2021 to November 2023
BLS Certification
Certified Medical Assistant (AAMA)
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Evara Health
03.2022 - 02.2023
Retail Cashier / Customer Service Associate
Burlington
10.2020 - 02.2021
Machine Operator
Modern Silicone Technologies
06.2020 - 09.2020
Retail Sales Associate / Cashier / Customer Service Associate
JCPenny
11.2019 - 01.2020
McDonalds Crew Member
McDonald's
11.2019
Ultimate Medical Academy - Clearwater
Diploma from Medical
Pinellas Park High School
High School Diploma
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