Stephanie Gonzalez
San Francisco ,California
Summary
A creative and capable individual with a eclectic background . With over 3 years of customer service experience and 1 on 1 client relationships.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Trellis
01.2024 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
Freelance 3D Artist
Self Employed
12 2019 - Current
- 3d Modeling, lighting, rendering, animation, texturing,
- Work 1 on 1 with diverse set of clients
- Meet deadlines
- Work on various projects at once
Visual Merchandiser
Aviator Nation
07.2022 - 07.2023
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Developed merchandising strategy to efficiently move overstock.
- Supervised team of up to 12 employees and monitored adherence to company standards.
- Completed stock orders and managed inventory levels.
Digital Merchandiser
Broken Promises
6 2019 - 12 2019
- Helped develop website portals and 4 social media pages to promote businesses.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Conducted market research and competitor analysis to inform search marketing strategies.
- Designed ads for use on diverse social media platforms.
- Collaborated with designers, copywriters and developers, creating effective search marketing campaigns.
Receptionist / Showroom Manager
Skiva International
11 2016 - 11 2017
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
Education
Bachelor of Science - Fashion Merchandising
University of North Texas
Denton, TXSkills
- Customer and client relations
- Office administration
- Administrative support
- Customer Service
- Comfortable working with any computer programs
- Proficient in Google & Microsoft Suite
Timeline
Front Desk Receptionist
Trellis
01.2024 - Current
Visual Merchandiser
Aviator Nation
07.2022 - 07.2023
Freelance 3D Artist
Self Employed
12 2019 - Current
Digital Merchandiser
Broken Promises
6 2019 - 12 2019
Receptionist / Showroom Manager
Skiva International
11 2016 - 11 2017
Bachelor of Science - Fashion Merchandising
University of North Texas