Stephanie J King
Remote Customer Service
Cadiz,OH
Summary
Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Hospitable professional committed to maximizing customer satisfaction and beverage sales. Talented in re-imagining classic cocktails and providing new culinary spin on drinks. Expertise in housekeeping and bar maintenance.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Bartender
Hopedale Legion Post 682
Hopedale, Ohio
08.2024 - Current
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Monitored bar inventory and promptly restocked low items before depletion.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Trained new bartenders on drink preparation and upselling techniques.
- Resolved customer complaints in a professional manner.
- Cleansed glasses with sanitizing solution after each use.
- Neatly sliced and pitted fruit for garnishing drinks.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Poured wine, beer and cocktails for patrons.
- Performed opening and closing duties including restocking supplies.
- Greeted frequent visitors by name and explained new promotions.
- Upsold customers from shelf to premium brands to help boost sales.
Outpatient Registration Clerk
Trinity West Medical Center
Steubenville, Ohio
03.2000 - 09.2021
- Advised patients of monies required to be paid prior to services.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled appointments for follow-up visits as needed.
- Initiated discharge paperwork for discharged patients per policy guidelines.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Maintained accurate records of patient registration activities in accordance with HIPAA regulations.
- Utilized various software programs such as scheduling systems, financial systems to complete daily tasks.
- Resolved issues related to incorrect demographic information or payment discrepancies.
- Answered questions regarding hospital policies and procedures.
- Participated in training sessions related to departmental processes and procedures.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Greeted patients and collected registration forms, insurance cards, and other pertinent information for check-in process.
- Welcomed patients to facility and assisted with registration sign-in process.
- Provided customer service support to patients when registering at the facility.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Compiled reports detailing registration activity by date range or specialty area.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Monitored office supplies inventory and placed orders when necessary.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Scanned all documents into patient's electronic medical record.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Routed laboratory or diagnostic results to appropriate staff.
- Compiled and coded patient information or data in appropriate computer system.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Ordered and maintained supply inventory for medical office.
- Provided assistance to other departments within the organization as needed.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Assisted with incoming phone calls from existing and new patients.
- Collaborated with clinical staff on any discrepancies found while registering patients.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Scanned documents and insurance cards to include in patient charts.
- Accurately entered patient data into the EMR system in a timely fashion.
- Registered patients for outpatient procedures and emergency services.
- Performed cashiering duties including taking payments for services rendered and issuing receipts.
- Processed co-payments in a timely manner according to established protocols.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Identified areas where operational improvements could be made within the department.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Edison South High School
Richmond, OH05-1989
Skills
- Basic accounting
- Mixology
- Safe service compliance
- Health codes compliance
- Bar restocking
- Identification verification
- Responsible alcohol service
- Hospitality service expertise
- Ordering bar supplies
- Maintaining a clean bar
- Food preparation
- Customer service
- Service-oriented mindset
- Inventory
- Point of sale systems
- Memory retention
- Outstanding customer service
- Clear and effective communication
- Liquor restocking
- Safe serving practices
- Professional appearance
- Cash register operation
- Engaging personality
- Able to stand [number] hours
- Alcohol awareness
- Strong multitasking
- Bar equipment use
- Organizational growth
- Customer service expertise
- Team player attitude
- New hire training
- Cleanliness and hygiene
- Excellent judgment
- Ordering procedures
- Outgoing personality
- Patience and tolerance
Certification
CPR. HOWEVER recently expired.
Accomplishments
Award for 25 years of service.
References
References available upon request.
Timeline
Bartender
Hopedale Legion Post 682
08.2024 - Current
Outpatient Registration Clerk
Trinity West Medical Center
03.2000 - 09.2021
High School Diploma -
Edison South High School
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