Stephanie " Joi" Guy
Plano
Summary
MBA graduate with experience in insurance, operations, and process improvements. Skilled in analyzing data, Identifying workflow improvements, supporting systems initiatives, and collaborating with cross- functional teams. Experienced in claims operations, stakeholders communicating, CRM systems and implementing process solutions to improve efficiency and customer outcomes.
Overview
9
9
years of professional experience
Work History
Claim Associate- Injury & Mobility Insurance
State Farm
Richardson, TX
01.2023 - Current
- Analyze complex injury and mobility insurance claims to identify coverage, liability and risk while ensuring compliance with company policies and regulatory requirements.
- partner with cross-functional teams, business stakeholders, and internal departments to resolve issues, improve workflows and enhance the customer experience.
- evaluate claim data, documentation, and operational trends to support informed business decisions and process improvements.
- selected to participate in Service NOW and CHIP pilot initiatives, providing feedback, testing new processes, and supporting successful implementation.
- Identify process gaps and recommend solutions that improve efficiency, accuracy, and claim outcomes.
- Manage multiple priorities and deliver results in a fast paced, metrics driven environment while maintaining standards.
- communicate complex information clearly to customers, attorneys, and medical providers.
- Serves as a CARES champion and D& I champion promoting collaboration, employee engagement , inclusion, and and continuous improvement across the organization.
Customer Care Agent
SelectQuote
Dallas, TX
04.2022 - 01.2023
- Managed a high volume of customer inquiries by analyzing account information, Identifying customer needs, and providing accurate solutions.
- Reviewed customer data and documentation to resolve issues, maintain accuracy, and ensure a positive customer experience
- Collaborated with internal teams to address customer concerns and improve service processes.
- Documented customer interactions and maintained accurate records in company systems.
- Followed company Policies and Procedures while handling sensitive customer information.
- Adapted to process and system changes in a fast- paced environment.
Travel Nurse Recruiter
AMN Healthcare
Dallas, TX
12.2021 - 04.2022
- Managed the Recruitment process for healthcare professionals, including sourcing, screening, and coordinating candidates through placement.
- Built customized pay packages based on candidate qualifications, market needs, and facility requirements across all 5 states.
- Reviewed candidate credentials, documentation, and compliance requirements to ensure eligibility for assignments.
- Utilized CRM systems to manage candidates' relationships. track activity, and support contract renewals.
- Maintained ongoing relationships with healthcare professionals to identify opportunities and support retention.
- Collaborated with healthcare facilities and candidates to resolve issues and ensure successful placements
- Managed multiple priorities while maintaining accurate records and meeting business goals.
Store Manager - North-park
Aldo Group
Dallas Texas
06.2021 - 12.2021
- Oversaw daily store operations, focusing on sales performance, inventory management, staffing, and customer experience to ensure smooth operations
- Analyzed sales reports and performance metrics to identify trends and improve business results.
- Led, trained, and coached team members to meet operational and performance goals.
- Managed inventory processes, reviewed product trends, and supported merchandising decisions.
- Implemented process improvements to increase efficiency and improve store operations
- Monitored key performance indicators (KPIs) and communicated results to leadership
- Resolved customer and operational issues through problem-solving and effective decision- making.
- Managed scheduling, resource allocation, and administrative responsibilities to support business needs.
Store Manager
Windsor Fashions
Memphis, TN
11.2017 - 06.2021
- Oversaw daily store operations, focusing on sales performance, inventory management, staffing, and enhancing customer experience
- Analyzed sales metrics and performance reports to identify opportunities and improve business results
- Led, trained, hired, recruited and developed team members to achieve sales goals and operational expectations.
- Managed inventory processes, product performances, and merchandising strategies to support revenue growth.
- Used business data and customer trends to make informed decisions and improve store performance.
- Recognized as Store Manager of the Year for three consecutive years based on outstanding performance and achievement of business goals.
- Managed scheduling, payroll, and operational processes while maintaining compliance with company standards.
Education
MBA - Business Administration And Management
Capella University
Minneapolis, MN12.2020
Bachelor of Arts - Liberal Studies
University of Memphis
Memphis, TN12.2017
Skills
- Claims Processes & Workflow Analysis
- Workflow-Optimization
- Workflow optimization
- Process Management
- Data Analysis
- Reporting & Metrics Analysis
- Business Analyst
- CRM Systems
- Microsoft Excel
- Change Management
Accomplishments
- Promoted to S4 claim Associate at StateFarm within the first year based on performance and business impact
- Selected to participated in Service Now and CHIP pilot initiatives, supporting process testing, feedback, and implementation efforts.
- Recognized as a Cares Champion and D&I Champion for supporting employee engagement and organizational initiatives
- Named Store Manager of the Year for three Consecutive years at Windsor Fashion for achieving business performance goals.
- Earned a Master of Business Administration (MBA) from Capella University
Timeline
Claim Associate- Injury & Mobility Insurance
State Farm
01.2023 - Current
Customer Care Agent
SelectQuote
04.2022 - 01.2023
Travel Nurse Recruiter
AMN Healthcare
12.2021 - 04.2022
Store Manager - North-park
Aldo Group
06.2021 - 12.2021
Store Manager
Windsor Fashions
11.2017 - 06.2021
MBA - Business Administration And Management
Capella University
Bachelor of Arts - Liberal Studies
University of Memphis