Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Stephanie Joy Garrett

Aurora,OH

Summary

Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Representative WFH

Foundever
11.2023 - 12.2023
  • Handled inbound calls, transferred calls supported customer's inquiries, navigated through multiple systems and tools
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Answered a constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Managed over 50 customer calls per day

Part-Time Brand Ambassador

Ralph Lauren Corporation
08.2023 - 11.2023
  • Represented customer experience expectations in-store, engaged in networking to start and build clientele, strengthened customer connectivity with alternative paths to purchase, ensured sales floor and store standards were met, motivated to achieve sales goals, supported collaborative environment with customers at its core
  • Engaged, educated, and befriended customers to deliver amazing shopping experiences.
  • Showed understanding of customers' styles and preferences when offering product advice.
  • Communicated product information with confidence and educated consumers about the company.

Senior Customer Relations Assistant

Chinabanking Corporation
01.2018 - 10.2022
  • Conducted initial interviews with prospective clients, handled account opening, modification, and closing of accounts, maintained orderly filing system, assisted clients with banking needs, cross-sold bank and insurance products, processed credit card applications and other banking products
  • Increased sales lead by 15%
  • Participated in activities designed to improve customer satisfaction and business performance.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
  • Analyzed and recommended process improvements to reduce complaints and improve customer service throughout the organization.

Education

BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION -

RIZAL TECHNOLOGICAL UNIVERSITY
Mandaluyong City, Philippines
05.2018

Skills

  • Good Service Quality Management
  • Interpersonal and Customer Relations
  • Proficient with MS Office
  • Entrepreneurial and Marketing
  • Administrative Support
  • Call Center Operations
  • Retail Store Support
  • Teamwork and Collaboration

Accomplishments

  • Promoted to Senior Customer Relations Assistant due to high referrals of insurance and credit cards at Chinabanking Corporation.
  • Received an Employee of the Month Award at Ralph Lauren Corporation.
  • Passed the National Professional Certification in Customer Service
  • Standardized UITF (Unit Investment Trust Fund) Training Program

Timeline

Customer Service Representative WFH

Foundever
11.2023 - 12.2023

Part-Time Brand Ambassador

Ralph Lauren Corporation
08.2023 - 11.2023

Senior Customer Relations Assistant

Chinabanking Corporation
01.2018 - 10.2022

BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION -

RIZAL TECHNOLOGICAL UNIVERSITY

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Stephanie Joy Garrett