Stephanie Joy Garrett

• Resolved customer issues promptly and professionally.
• Provided customer service and sales support to customers over the phone.
• Responded to customer inquiries, complaints, and requests in a timely manner.
• Provided assistance in resolving escalated customer complaints or disputes.
• Presented products and services to prospective and existing customers to meet client needs.
• Answered inbound calls to provide information, answer questions or discuss financial solutions.

• Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
• Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
• Adhered to all company policies and procedures related to customer service.
• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Promoted positive company image through superior customer service experiences.
• Introduced sales, promotions and other brand initiatives to gain customer loyalty.
• Employed basic selling techniques to engage with customers.
• Represented customer experience expectations in-store, engaged in networking to start and build clientele, strengthened customer connectivity with alternative paths to purchase, ensured sales floor and store standards were met, motivated to achieve sales goals, supported collaborative environment with customers at its core

• Conducted initial interviews with prospective clients.
• Handled account opening, modification, and closing of current and savings accounts.
• Maintained an orderly filing system of all pertinent documents submitted by clients relative to the accounts opened and ensured that their files and information are up to date.
• Processed government over-the-counter transactions
• Assisted clients in opening, renewal, and termination of Safety Deposit Box and acted as custodian to the client's SDB.
• Entertained queries and assisted clients with their banking needs.
• Cross-selled bank and insurance products
• Processed and monitored the ff:

- Checkbook requisition and reorder forms for existing accounts

- Enrollment/ opening of payroll accounts.

- Credit Card Application

- Requests for Manager's Checks, Gift Checks, and other bank certificates

- Tickets for service charge, debit memo, credit memo and miscellaneous transactions.