Stephanie Joy Garrett
Aurora,OH
Summary
Personable and dedicated Customer Service Representative with extensive experience in Banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Laundry Attendant
TownePlace Suites by Marriott
Streetsboro, Ohio
06.2024 - Current
- Sorted and distributed clean linens, towels, and other items to designated areas.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
- Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
- Complied with corporate and department standards and regulations to encourage safe and efficient operations.
- Assisted with guest requests, and answered questions to improve satisfaction.
Sales and Service Representative
PNC Bank
, OH
02.2024 - 03.2024
- Responded to customer banking inquiries and requests in a timely and professional manner.
- Assisted in resolving escalated customer complaints or disputes.
- Identified potential sales opportunities by cross-selling and upselling additional products or services over the phone.
- Maintained customer data confidentiality and accurately input information into the system.
- Ensured compliance with all relevant laws pertaining to banking operations.
- Adhered to all company policies and procedures related to customer service.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Call Center Customer Service Representative
Foundever
, OH
11.2023 - 12.2023
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Adhered to all company policies and procedures related to customer service.
- Provided probing questions to determine service needs and accurately input information into electronic systems.
Brand Ambassador
Ralph Lauren
, OH
08.2023 - 11.2023
- Promoted positive company image through superior customer service experiences.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Employed basic selling techniques to engage with customers.
- Represented customer experience expectations in-store, engaged in networking to start and build clientele, strengthened customer connectivity with alternative paths to purchase, ensured sales floor and store standards were met, motivated to achieve sales goals, supported collaborative environment with customers at its core
Senior Customer Relations Assistant
Chinabanking Corporation
Makati , Philippines
06.2018 - 09.2022
- Conducted initial interviews with prospective clients.
- Handled account opening, modification, and closing of current and savings accounts.
- Maintained an orderly filing system of all pertinent documents submitted by clients relative to the accounts opened and ensured that their files and information are up to date.
- Processed government over-the-counter transactions
- Assisted clients in opening, renewal, and termination of Safety Deposit Box and acted as custodian to the client's SDB.
- Entertained queries and assisted clients with their banking needs.
- Cross-selled bank and insurance products
- Performed cash handling duties accurately.
Education
Bachelor of Science - Office Administration major in Office Management
Rizal Technological University
Mandaluyong City, Metro Manila, Philippines05.2018
Skills
- Transaction Reconciliation
- Customer Data Confidentiality
- Good Service Quality Management
- Customer Relations
- Social Media and Marketing
- Proficient with MS Office
- Stenography
- Bookkeeping
- Call Center Operations
- Documentation and Reporting
- Entrepreneurial Work Ethic
- Knowledgeable with Quickbooks and CRM
- Data Entry
Accomplishments
- Promoted to Senior Customer Relations Assistant due to insurance referrals and credit card applications.
- Helped increase the number of accounts for savings and checking that exceeded the branch target.
- Referred clients that made our branch ranked No. 1 in HomePlus Real Estate referrals.
- Successfully completed the non-credit Bookkeeping Professional Certificate by Intuit Academy
Certification
- National Professional Certification in Customer Service - Philippines
- National Professional Certification in Events Management Services - Philippines
- INTUIT Academy Bookkeeping non-credit Professional Certificate
Timeline
Laundry Attendant
TownePlace Suites by Marriott
06.2024 - Current
Sales and Service Representative
PNC Bank
02.2024 - 03.2024
Call Center Customer Service Representative
Foundever
11.2023 - 12.2023
Brand Ambassador
Ralph Lauren
08.2023 - 11.2023
Senior Customer Relations Assistant
Chinabanking Corporation
06.2018 - 09.2022
Bachelor of Science - Office Administration major in Office Management
Rizal Technological University
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