Stephanie L. Chilton
Morgan City,Louisiana
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Office Manager/Receptionist
Susan K. Jones, PLC
2008.10 - 2010.07
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved client problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Prepared documentation and reports for distribution and filing.
Loan Processor
National Auto Finance
2003.05 - 2008.07
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for dealer.
- Prepared documents for underwriting by verifying client income, and other information.
- Worked with customers/dealers via telephone to answer questions, process transactions and resolve issues.
- Provided quick turnaround times to maintain fast-past schedule.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled, in conjunction with dealer, any conditions sent from underwriting departments.
- Maintained long-term relationships with dealerships to provide exemplary customer service to ensure repeat business.
Loan Processing Assistant
National Auto Finance
2000.02 - 2003.05
- Communicated with customers daily to request information and complete paperwork.
- Worked with Loan Processor to create application profile in system and review key information at various stages within process.
- Worked with customers via telephone to answer questions, and resolve issues.
- Assembled important paperwork and disclosures for borrower.
- Monitored key dates to obtain information by deadlines.
- Provided quick turnaround times to maintain fast-past schedule.
- Checked packages for appropriate documentation.
Education
Billing and Coding -
Blue Cliff College
Skills
- Document Verification
- Client Support
- Interviews
- Outbound Calls
- Contract Finalization
- Created Reports
- Legal Compliance
- Customer Interaction
- Program Requirements
- Loan Funding Coordination
- Completing Interviews
- File Processing
Timeline
Office Manager/Receptionist
Susan K. Jones, PLC
2008.10 - 2010.07
Loan Processor
National Auto Finance
2003.05 - 2008.07
Loan Processing Assistant
National Auto Finance
2000.02 - 2003.05
Billing and Coding -
Blue Cliff College