Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie L. Ford

Philadelphia,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Welcome Desk Ambassador

University of Pennsylvania Hospital
01.2025 - Current
  • Greet Hospital workers, patients and visitors to create welcoming atmosphere.
  • Check in over 100 visitors, ensuring they are directed to the appropriate departments or patient room.
  • Provide clear and concise directions to visitors and staff throughout the hospital.
  • Adhere to healthcare policies and maintain compliance with hospital procedures.
  • Answer and manage phone calls while maintaining effective communication with hospital units to support operations in a timely manner
  • Provide excellent customer service to patients, visitors, vendors , contractors and hospital employees.

Pricing Associate

U.P.S
03.2000 - 12.2021
  • Reported and analyzed bids and data to help management strategically improve pricing and marketing strategies.
  • Worked with Sales force to propose and accept contracts.
  • Add and delete shipper account numbers from contracts
  • Answered calls from Sales force in reference to customers billing inquiries

Billing Assistant

UPS
08.1990 - 03.2000
  • Received, sorted and distributed incoming mail.\
  • Contacted customers and third party payers to pursue payments.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Maintained detailed records of customer payments and billing adjustments.

Purchasing Assistant

UPS
04.1988 - 08.1990
  • Maintained complete documentation and records of all purchasing activities.
  • Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
  • Established and managed supplier and vendor relationships.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Computed and created purchase orders in [System] to monitor stock levels, verify purchase requisitions, and expedite customer orders.

Data Entry Administrator

U.P.S
10.1985 - 04.1988
  • Provided daily supervision, feedback and oversight to direct reports.
  • Audited production reports, tracking data entry and processing errors.
  • Participated in weekly conference calls with management to discuss department updates and strategies.
  • keyed payroll information into IBM system

Education

Data Entry

CCI
69th And Market Street Upper Darby Pa

High School Diploma -

South Philadelphia High School
Philadelphia, PA
06.1981

Skills

  • Time Management
  • Continuous Improvement
  • Adaptability
  • Teamwork Abilities
  • Attention to Detail
  • Pricing Strategy Development
  • Problem Solving
  • Customer Service
  • Shipping and Receiving
  • Data Entry
  • Data Processing

Certification

  • Data Entry Certification - 1981-1982

Timeline

Welcome Desk Ambassador

University of Pennsylvania Hospital
01.2025 - Current

Pricing Associate

U.P.S
03.2000 - 12.2021

Billing Assistant

UPS
08.1990 - 03.2000

Purchasing Assistant

UPS
04.1988 - 08.1990

Data Entry Administrator

U.P.S
10.1985 - 04.1988

Data Entry

CCI

High School Diploma -

South Philadelphia High School

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Stephanie L. Ford