Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stephanie L. Murray

Dallas,TX

Summary

Adept at enhancing customer satisfaction and streamlining claim processes, I leveraged expert problem-solving and quality assurance skills at AmerAdjust to significantly improve team productivity and client retention. My proficiency in Xactimate and commitment to excellence in documentation management led to a notable increase in efficient project completion and claims resolution. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Motivated [Job Title] specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pack Out Specialist

1st Call Restoration, Inc.
04.2018 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Enhanced customer satisfaction levels by maintaining clear communication throughout the entire moving process.
  • Maintained detailed records of all moves, facilitating easy tracking of past projects and future improvements.
  • Implemented an organized system to track inventory and ensure proper handling of clients'' belongings during moves.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.

Desk Adjuster

AmerAdjust
07.2022 - 10.2022
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
  • Expedited claim settlements with skilled negotiation tactics that led to fair resolutions for all parties involved.
  • Enhanced team productivity through effective communication, collaboration, and leadership within the office environment.
  • Increased client retention rates through empathetic communication and swift resolution of concerns during the adjustment process.
  • Investigated origin and cause of claims by contacting appropriate parties.
  • Effectively managed claim expenses by accurately estimating repair costs and utilizing cost-effective solutions when possible.
  • Developed strong relationships with policyholders by providing exceptional customer service throughout the claims process.
  • Reduced errors in claims handling by conducting thorough investigations and consistently verifying information accuracy.
  • Collaborated cross-functionally with other departments to address complex issues impacting claims resolution times effectively.
  • Used prescribed guidelines or policies in analyzing situations.
  • Responded to customer inquiries, made appropriate decisions and closed files.
  • Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
  • Consistently met or exceeded performance metrics, demonstrating a strong commitment to excellence in desk adjusting work.
  • Examined claims forms and other records to determine insurance coverage.
  • Answered customer questions regarding deductibles.
  • Prepared summaries of damage, payments, and policy coverage.
  • Verified insurance claims and determined fair amount for settlement.

Education

High School Diploma -

Wilmer-Hutchins High School
Dallas, TX
05-1992

Skills

  • Xactimate
  • Symbility
  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Coverage Verification
  • Claims analysis

Certification

Texas All Lines ##3086440

Timeline

Desk Adjuster

AmerAdjust
07.2022 - 10.2022

Pack Out Specialist

1st Call Restoration, Inc.
04.2018 - Current

High School Diploma -

Wilmer-Hutchins High School

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Stephanie L. Murray