Stephanie L. Pasaoa
Travis AFB,CA
Summary
Results-driven professional with a proven track record of collaborating effectively with military and medical personnel. I excel in optimizing access to critical software solutions for healthcare teams, streamlining onboarding processes, and delivering continuous support. My strong organizational skills and client-focused approach drive operational excellence, contributing to mission success and the well-being of service members.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Coordinator
60 MDG (David Grant Medical Center)
2022.07 - 2024.05
- Managed accounts provisioning, modification, and maintenance processes of MHS GENESIS and I Access.
- Scheduled instructor-led training (ILT), assigned required Computer Based Trainings (CBT), and managed the local MTF Health Informatics (HI) training staff.
- Managed domain access, privileges, and verified end user roles and clinic responsibilities.
- Troubleshot end user role issues and submitted Service Now tickets for account creation, modification, and provisioning.
Training Roles Manager
60 MDG (David Grant Medical Center)
2022.07 - 2024.05
- Tracked and facilitated action items related to implementation and sustainment..
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Developed training plans, including content and instructional methods based on training requirements.
- Assisted in the organization, planning, and implementation of training events.
Medical Support Assistant/Office Automation - Central Appoint Desk Lead
60 MDG (David Grant Medical Center)
2021.05 - 2022.07
- Coordinated patient scheduling activities to ensure smooth daily operations.
- Managed compliance and quality assurance matrix.
- Supervised patient appointment processes and managed school correspondence/mail distribution.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
Referral Management Lead Coordinator
60 MDG (David Grant Medical Center)
2018.09 - 2021.01
- Acted as point of contact for RMC employees and facilitated employee engagement and supervision.
- Assisted patients in referring to Benefits Counselor when Tricare questions or insurance eligibility was questioned.
- Managed training completion, JKO/Relias training renewals, quality assurance, and compliance tracking.
- Assisted with in-processing new employees and training current employees.
- Analyzed performance data to identify areas of improvement for future projects, leading to more effective workflows.
Member Service Representative
Navy Federal Credit Union
2016.10 - 2018.07
- Assisted members with loan applications and account management.
- Worked on Teller Line, ATM, Vault, Credit Cards, Home Loans, Personal Loans and more
- Counseled members on Navy Federal's products and services.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Human Resources Director Payroll Benefits Coordina
Consulate Healthcare
2012.04 - 2016.09
- Processed payroll and maintained compliance with state wage matrix.
- Managed employee benefits programs and ensured legal compliance.
- Updated policies and procedures.
- Processed employee claims involving performance issues and harassment.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
Relationship Banker II
Regions Bank
2009.06 - 2012.02
- Handled customer transactions and inquiries on the cash line.
- Identified sales opportunities and recommended additional products.
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Utilized organizational skills to maintain accurate records of all transactions performed during the workday.
- Maintained a high level of professionalism and composure when handling difficult member interactions, resulting in successful conflict resolution and increased member satisfaction.
Education
High School Diploma -
Florida Department of Education
Pensacola, FL05.1999
Skills
- Client-Focused Customer Services
- Strong Written and Interpersonal Communication
- Problem Resolution
- Quality Assurance and Compliance
- Banking and Financial Services
- Proficient in Clinical Workflows
- Project Management
- Applications: MHS GENESIS, Global Service Helpdesk, HI Collaborate, EHRu VILT, Cerner Millennium, CHCS, ALTA, EPIC, HIPAA, Cyber Awareness, and more
Certification
- MHS GENESIS Super User
- CHCS/ALTA Proficient
- JKO/Relias Training
- HIPAA Compliance
Awards
Nominated Employee of the Quarter 1 & 2 in 2023 and Quarter 3 in 2022
References
Available upon request.
Awards and Honors
• Nominated Employee of the Quarter 1 & 2 in 2023 and Quarter 3 in 2022
• Contest Winner for naming Seneca Holdings Intranet.
Timeline
Account Coordinator
60 MDG (David Grant Medical Center)
2022.07 - 2024.05
Training Roles Manager
60 MDG (David Grant Medical Center)
2022.07 - 2024.05
Medical Support Assistant/Office Automation - Central Appoint Desk Lead
60 MDG (David Grant Medical Center)
2021.05 - 2022.07
Referral Management Lead Coordinator
60 MDG (David Grant Medical Center)
2018.09 - 2021.01
Member Service Representative
Navy Federal Credit Union
2016.10 - 2018.07
Human Resources Director Payroll Benefits Coordina
Consulate Healthcare
2012.04 - 2016.09
Relationship Banker II
Regions Bank
2009.06 - 2012.02
High School Diploma -
Florida Department of Education
- MHS GENESIS Super User
- CHCS/ALTA Proficient
- JKO/Relias Training
- HIPAA Compliance
Similar Profiles
Joseph PadillaJoseph Padilla
Cardiovascular Technologist at ERP International LLC/ David Grant Medical CenterCardiovascular Technologist at ERP International LLC/ David Grant Medical Center
Angela PofiAngela Pofi
Orthopedic Technician at David Grant Medical CenterOrthopedic Technician at David Grant Medical Center
Jazzmine ColemanJazzmine Coleman
Front Desk Administrator at David Grant Medical CenterFront Desk Administrator at David Grant Medical Center