Stephanie L. Spencer
Columbus
Summary
Highly motivated individual with over 10 years of experience in management, customer experience, and safety, while working in a variety of work environments. Safety professional with comprehensive experience in implementing and maintaining safety protocols and procedures. Proven track record of enhancing workplace safety through risk assessments, incident investigations, and compliance with regulatory standards. Strong collaborator and adaptable team player focused on achieving results and ensuring safe working environment. Highly skilled in hazard identification, emergency response planning, and safety training. Reliable and flexible in meeting changing needs and priorities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Safety Coordinator
Connect Housing Blocks
02.2022 - Current
- Inspected worksites, practices, and gear for compliance with established safety standards
- Recognized, documented, and advised on removal of hazards
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership
- Gathered information, prepared reports, and drafted correspondence related to cases
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution
- Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action
- Inspected facilities for adherence to fire, hazard, and safety guidelines
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions
- Conducted investigations into incidents and reported on findings
- Developed Lockout/Tagout protocols specific to each piece of machinery within the facility as per OSHA guidelines
- Conducted periodic audits of safety initiatives in place, identifying areas for improvement and implementing appropriate actions to maintain best practices
Training Administrator
Connect Housing Blocks
08.2023 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs
- Streamlined training processes for increased efficiency by regularly evaluating and updating training materials
- Supported company growth with improved onboarding processes, facilitating smooth integration of new hires into the team
- Developed customized workshops addressing critical skills such as communication, leadership, and time management for enhanced workplace productivity
Sales Manager
Avis Budget Group
01.2018 - 02.2022
- Promoted from Lead Sales Rental Representative position to Sales Manager by performing outstanding sales performance at various retail locations
- Implement sales development training with new employees and create an engaged team environment
- Specialize in customer relationship management, which encourages customer loyalty and referrals
- Resolve escalated customer issues and concerns in a professional manner to ensure a positive customer experience
- Train new managers and employees at supporting locations on a 3 week training program
Lead Rental Sales Representative
Avis Budget Group
01.2016 - 01.2018
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly
- Negotiated contracts with vendors, securing beneficial terms for the company's rental fleet additions or replacements
- Managed reservation bookings, ensuring timely availability of rented items for customer pickup
- Utilized upselling techniques to maximize revenue from each rental transaction while meeting customer requirements
- Conducted routine maintenance checks on rental inventory to guarantee reliability and safety for customers
Lead Rental Sales Representative
Dollar & Thrifty Car Rental
01.2013 - 01.2016
- Provided an extraordinary service to customers with their vehicle rentals in a fast paced sales environment, communicated with as many as 50 customers daily
- Utilized a personalized sales approach to recommend optional protection products, upgrades, fuel options, and other additional services
- Assisted customers to their rental vehicle and explained available features to ensure customers are comfortable with the vehicle prior to exiting the location
- Ensured car is presentable for the next customer, as well as inspected and recorded any damages, gas level, and mileage
- Achieved individual sales and customer service goals, while supporting location goals to exceed monthly revenue
- Personally welcomed customers with a pleasant greeting and answered telephone calls in a timely manner
Assistant Store Manager
ZWireless (Verizon Authorized Retailer)
01.2012 - 01.2014
- Promoted from Lead Sales Consultant to Assistant Store Manager based on leadership qualities and achieving sales goals
- Engaged with customers by using a consultative sales approach to assess the customer's wireless needs
- Provided expert product knowledge of Verizon Wireless products and services, while building strong relationships with customers
- Solved technical issues creatively to further help customers with their devices and online account access
- Successfully met sales performance goals and recognized for driving growth in new activations and accessory revenue
Education
High School Diploma -
Eastmoor Academy High School
Skills
- Detail-oriented
- Training evaluation
- Program implementation
- Employee coaching
- Recordkeeping skills
- Accident prevention
- Incident investigations
- Safety courses
- OSHA standards and codes
- Safety training
- Personal protective equipment
- Safety audits
- Records/files maintenance
Certification
- First Aid, CPR, and AED Instructor Certification – American Red Cross or American Heart Association.
- OSHA 30 Hour Outreach Training Program- General Industry
Timeline
Training Administrator
Connect Housing Blocks
08.2023 - Current
Safety Coordinator
Connect Housing Blocks
02.2022 - Current
Sales Manager
Avis Budget Group
01.2018 - 02.2022
Lead Rental Sales Representative
Avis Budget Group
01.2016 - 01.2018
Lead Rental Sales Representative
Dollar & Thrifty Car Rental
01.2013 - 01.2016
Assistant Store Manager
ZWireless (Verizon Authorized Retailer)
01.2012 - 01.2014
High School Diploma -
Eastmoor Academy High School
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