Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Lee Carrion Salgado

Caguas,Puerto Rico

Summary

Dynamic, highly-motivated professional, dedicated and detail-oriented Contact Representative with over 5 years of experience in providing exceptional costumer service. Proven ability to lead high profile and time-sensitive projects and effectively managing high-volume inquiries, resolving complex issues, and maintaining a high level of professionalism. Consistently prioritized costumer satisfaction ny listening to their needs and providing clear, concise information.

Overview

6
6
years of professional experience

Work History

Sales Associate

Bath & Body Works
Carolina, Puerto Rico
08.2021 - 12.2024
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assisted customers with product selection, sizing and styling.
  • Organized stockroom shelves according to size, color or style.
  • Tracked sales performance metrics to identify trends in market place.
  • Developed promotional strategies to increase sales volume.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Handled customer complaints in a professional manner.
  • Greeted customers and provided exceptional customer service.
  • Processed credit card transactions quickly and securely.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Executive Officer

General Services Administration of the Government
San Juan, Puerto Rico
07.2023 - 07.2024
  • Maintained relationships with external stakeholders such as vendors, suppliers, partners.
  • Designed and implemented organizational procedures, policies, systems and processes.
  • Provided leadership support for projects by setting timelines, delegating tasks and monitoring progress.
  • Resolved customer complaints in a timely manner while maintaining high levels of service quality.
  • Participated in meetings with executives from other organizations to facilitate collaboration efforts.
  • Organized special events such as conferences or seminars that promote public awareness about the organization's services.
  • Scheduled appointments for the General Manager with internal staff or external contacts.
  • Prepared agendas for weekly team meetings.
  • Monitored emails sent to the office of the General Manager ensuring timely responses were sent.
  • Organized and maintained filing systems, both electronic and paper-based.

Car Salesperson

Autocentro Chrysler
Caguas , Puerto Rico
08.2021 - 05.2023
  • Developed relationships with potential buyers through phone calls and emails.
  • Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Greeted customers and provided product information.
  • Answered incoming calls from customers, providing prompt and accurate information.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Demonstrated excellent listening skills while interacting with customers via telephone or email.
  • Researched customer inquiries and provided solutions in a timely manner.
  • Made outbound sales calls to potential customers to promote products and services.
  • Provided product recommendations based on customer needs.

Cashier

Marshalls & HomeGoods
San Juan, Puerto Rico
08.2018 - 02.2022
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Advised customers on how best to use their credit cards responsibly while minimizing debt levels.
  • Developed and implemented sales strategies to increase credit card applications.
  • Demonstrated strong knowledge of banking laws and regulations pertaining to credit cards.
  • Organized store displays to ensure maximum visibility of products.
  • Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.

Sales Associate

HCOA Fitness
Ganado, Puerto Rico
01.2021 - 04.2021
  • Adapted instruction methods according to individual client's age, gender, ability level and interests.
  • Counseled clients on healthy eating habits, stress management techniques and other lifestyle factors that contribute to achieving desired fitness outcomes.
  • Assisted clients with establishing realistic goals related to weight loss, muscle building or injury rehabilitation.
  • Educated clients about the importance of regular physical activity for their long term health benefits.
  • Informed customers about current promotions and discounts.
  • Analyzed customer feedback data to identify areas of improvement within store's services.
  • Provided excellent customer service to clients in person and over the phone.

Education

Bachelor of Arts - Physical Education

American University of Puerto Rico
Bayamón
05-2020

High School Diploma -

Bonneville School
Cupey, Puerto Rico
05-2015

Skills

  • Excellent communication techniques
  • Adaptability
  • Problem-solving abilities
  • Professionalism
  • Teamwork and Collaboration
  • Written Communication
  • Customer Service
  • Legal administrative support

Languages

Spanish
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2

Timeline

Executive Officer

General Services Administration of the Government
07.2023 - 07.2024

Sales Associate

Bath & Body Works
08.2021 - 12.2024

Car Salesperson

Autocentro Chrysler
08.2021 - 05.2023

Sales Associate

HCOA Fitness
01.2021 - 04.2021

Cashier

Marshalls & HomeGoods
08.2018 - 02.2022

Bachelor of Arts - Physical Education

American University of Puerto Rico

High School Diploma -

Bonneville School

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Stephanie Lee Carrion Salgado