Stephanie Lee Dawson
Greenville,OH
Summary
Profile Overview: Knowledgeable, dependable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and efficiency. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships. Flexibility both in office and work from home setting. Self-motivated, adaptable and a self-starter.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Care Coordinator/Office Manager
Kirk's Family Of Natural Brands
04.2017 - Current
- Assists customers with all inquires and complaints with thorough follow up techniques and exceptional conflict resolution skills
- Handles small business accounts in QuickBooks System Database with accuracy to promote efficient future client relations
- Logs quality information and solutions provided into internal database.
- Works with Marketing to create kits for product launches and influencer kits.
- Works with Sales Team for shipments to brokers and retailers.
- Management of all office needs such as ordering office and warehouse supplies, lawn/snow services, cleaning crew, recycling and waste removal as well as annual inspections by managing security and fire monitoring systems
- Handles charitable donations
- Reconciliation of office credit card for purchases of supplies and services.
Account Administrator
Medical Mutual of Ohio
01.2013 - 04.2017
- Provided administrative support to assigned large group sales and/or service team and serves as the first line of communication between the client, prospect, broker or consultant for questions and inquiries
- Resolved questions/inquiries related to claims, eligibility, and plan design as well as fielded external inquiries from brokers, consultants and clients following through to resolution.
- Maintained accurate records and documentation, ensuring compliance with relevant regulations and policies.
Break-bulk Agent
C.H. Robinson/Phoenix International
01.2012 - 01.2013
- Worked as an agent acting on behalf of importers to organize efficient and cost-effective transportation of goods which included data entry, billing, and tracking shipments with steamship lines and drayage companies.
Education
Bachelor of Science - Business Management
Indiana Wesleyan University
Marion, IN2007
Skills
- Customer Service Management
- Issue Resolution/Quality
- Efficient and Detail-Oriented
- Complex Problem Solving
- Office Supplies and Inventory
- Project Management
- Friendly and Relatable
- Interpersonal Skills
- Excellent Communication
- Time Management
Certification
- Licensed with KY Department of Insurance for Life/Health #1076006
Timeline
Customer Care Coordinator/Office Manager
Kirk's Family Of Natural Brands
04.2017 - Current
Account Administrator
Medical Mutual of Ohio
01.2013 - 04.2017
Break-bulk Agent
C.H. Robinson/Phoenix International
01.2012 - 01.2013
Bachelor of Science - Business Management
Indiana Wesleyan University
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