Microsoft Office Suite
Stephanie "Lilith" Kratzer
Albuquerque
Work Preference
Summary
Results-driven Manager known for strong leadership and team collaboration. Experienced in implementing quality control measures and developing training programs, ensuring compliance with regulation standards and enhancing overall team performance.
Overview
10
10
years of professional experience
Work History
Baista
Starbucks
Albuquerque
12.2024 - Current
- Collaborated with team members to meet customer demands during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
Catering Manager
Ancora Cafe and Bakery
Albuquerque
03.2025 - 08.2025
- Coordinated catering events from planning to execution.
- Supervised staff during events for efficient service delivery.
- Organized logistics for timely setup and breakdown of events.
- Communicated with clients to confirm details and address concerns.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Reviewed invoices from vendors after each event and approved payment when appropriate.
- Analyzed market trends and competitor deals for attractive proposal preparation.
- Prepared reports summarizing financial information such as costs incurred per event or total revenue generated from catering services.
- Led team meetings to discuss upcoming events, delegate tasks, and address any concerns or challenges.
- Prepared detailed event reports, analyzing performance and identifying opportunities for improvement.
- Conducted staff performance evaluations, providing feedback and coaching to enhance service quality.
- Implemented rigorous quality control procedures to maintain high standards in food preparation and presentation.
- Oversaw the hiring, training, and supervision of catering staff, promoting a culture of excellence and professionalism.
- Delegated work to staff, setting priorities and goals.
Kitchen Manager /Executive Sous Chef
Knead Dough Bar
Albuquerque
04.2022 - 11.2024
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Developed and implemented kitchen policies, procedures and quality standards.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Shift Lead
The Beer Plant
Austin
04.2017 - 12.2020
- Trained new staff on company standards and operational procedures.
- Managed inventory levels to maintain stock availability and quality.
- Collaborated with management to improve service processes and team effectiveness.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured that all safety protocols were followed at all times.
Assistant Pastry Chef
Maggiano's Restaurant
Austin
10.2015 - 03.2017
- Managed multiple tasks simultaneously while maintaining accuracy in all duties assigned by Head Pastry Chef.
- Maintained records of daily production including quantity, quality and type of product produced.
- Oversaw pastry production for catering, pick-up orders and in-store customers.
Education
Associate of Applied Science - Patisserie And Baking
Le Cordon Bleu
Austin, TX05-2016
High School Diploma -
Cypress Ridge High School
Houston, TX06-2014
Skills
- Documentation and reporting
- Staff and Innovation management
- Policy and procedure development
- Regulatory compliance
- Strategic planning
- Effective communication
- Conflict resolution
- Complex Problem-solving
- Coaching and mentoring
- Staff development
References
References available upon request.
Certification
- ServSafe Manager Certified – #23822808
- New Mexico Alcoholic Beverage Control Server Certified - #540050
Software
Timeline
Catering Manager
Ancora Cafe and Bakery
03.2025 - 08.2025
Baista
Starbucks
12.2024 - Current
Kitchen Manager /Executive Sous Chef
Knead Dough Bar
04.2022 - 11.2024
Shift Lead
The Beer Plant
04.2017 - 12.2020
Assistant Pastry Chef
Maggiano's Restaurant
10.2015 - 03.2017
Associate of Applied Science - Patisserie And Baking
Le Cordon Bleu
High School Diploma -
Cypress Ridge High School