Stephanie Lorraine Flocks
Fort Collins,CO
Summary
My objective is to find work in a business related to economics where my skills and time will be valuable to the success of the company. I want to contribute and learn as much as possible with the opportunity for advancement.
Overview
4
4
years of professional experience
Work History
Canine Coach
Dogtopia Of Fort Collins
09.2021 - 05.2022
- Monitor dogs during open play
- Bring dogs in and out of room
- Shut down and open rooms
- Complete wellness checks
- Worked with coworkers to complete daily tasks
- Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
- Developed relationships with clients to provide ongoing support and encouragement.
- Utilized various coaching models and techniques to maximize client success.
Hostess
Chart House, Genesee CO
05.2018 - 03.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Education
7th-10th Grade -
St. Andrew's Episcopal School
Potomac, MDHigh School Diploma -
Evergreen High School
Evergreen, CO05.2019
Bachelor of Arts - Economics With A Business Administration Minor
Colorado State University
Fort Collins, CO05.2025
Skills
- I enjoy interacting with people and naturally find their good qualities
- Animal care has been prominent in my background I have a love for animals I pet sit in Evergreen CO regularly and own a Golden Retriever and a Tuxedo Cat
- I have some leadership qualities as I was captain of the JV lacrosse team two years, babysitting and carpool for my neighbors, lead roles in musicals throughout middle and high school
- Attentive to detail
- Ability to work independently or with a team
- Microsoft Office
- Strategic Planning
- Motivational Techniques
- Verbal and Written Communication
- Team Motivation
- Self-Control
- Coaching and Mentoring
Timeline
Canine Coach
Dogtopia Of Fort Collins
09.2021 - 05.2022
Hostess
Chart House, Genesee CO
05.2018 - 03.2019
7th-10th Grade -
St. Andrew's Episcopal School
High School Diploma -
Evergreen High School
Bachelor of Arts - Economics With A Business Administration Minor
Colorado State University
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