Stephanie Lynn Cannoe
Summary
Experienced lead quality improvement professional skilled at process improvement and driven by performance and results that improve health care outcomes and patient quality of life. Efficient, compassionate, innovator with over twenty years of experience. Proven track record of transforming specific business goals to new system designs utilizing the latest technology. Meticulous with superb problem-solving and analytical abilities. Specialties include quality and operational improvement, designing and developing dashboards, data visualization and reporting for leadership, process improvement automation with an ability to handle multiple-tasks and projects simultaneously with a
high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Operational Technology Manager
OptumRx
09.2021 - 05.2024
- SharePoint administrator, designer, architect for team and responsible for implementations to SharePoint Teams Online
- Ongoing education regarding best practices about Secure Sharing, Content Management, and workflow collaboration
- Workfront administrator to standardize work intake, ensuring content is actionable, prioritized, and routed accordingly to stakeholders
- Utilization of key technologies to drive greater value in data services
- Continuous ability to drive process improvements focused on collaboration and automation
- Reporting and dashboards to support leadership goals
- Creation of Video Series and Training Videos with video editing software such as Camtasia Studio and Snag-it.
Data Operations Manager
OptumRx
09.2020 - 09.2021
- Oversee administrative, data solutions, and processes for Marketing Consumer Engagement Platform
- Prioritize database development needs including digital, clinical, claims, client, and business data
- Partner with Marketing Technology and Analytics team to develop implementations that coordinate with their processes and needs
- Evaluate information from multiple sources and distinguish user requests while evaluating current processes for opportunities to streamline, identify and resolve gaps.
Senior Business Analyst
OptumHealth
04.2019 - 09.2020
- Recognized inefficiencies in processes operational or technical, as well as manipulate, analyze, and interpreted data
- Performed data validation to assure accuracy and quality
- Data mining for advanced analysis of data from large databases to generate new information for campaign operations
- Served as lead with other business units and departments such as marketing, product, and fulfillment on analysis of projects.
Senior Quality Analyst
UnitedHealth Group Inc
02.2015 - 04.2019
- Acted as a liaison with internal behavioral health and medical teams to drive quality improvement process and initiatives
- Facilitated behavioral health advisory, quality, and utilization management subcommittees with internal and external key stakeholders
- Assisted marketing strategy to promote, 'Mindfulness 'Be Here Now,' 6-week program across Optum behavioral health organization, as designated by executive leadership team
- Developed monthly internal audit processes for compliance with state and national regulatory requirements
- Performed data analysis and reporting for executive leadership presentations and quarterly progress summary reports
- Adept at identifying operational improvements, trends, and other opportunities to improve performance
- NCQA accreditation experience managed NCQA requirements overseeing quality and reporting requirements for Clinical Behavioral Health.
Quality Management Specialist
ValueOptions
01.2014 - 02.2015
- Developed new internal HEDIS project which resulted in marked performance improvement
- Served as lead on quality improvement projects including enlisting participation of key management and staff and acting as group historian and consultant
- Engineered research projects to evaluate services for current efficacy and cost-effectiveness.
Project Assistant
New York State Department of Health
08.2013 - 01.2014
- Managed deliverables to support implementation of All-Payer Database
- Developed presentations and reporting to identify and support project milestones
- Completed multiple tasks simultaneously to optimize timely project completion
- Coordinated and set up meetings interdepartmentally.
Quality Improvement Specialist
Island Peer Review Organization, IPRO
05.2010 - 11.2011
- Created comprehensive digital training modules for electronic health record system
- Led multidisciplinary pharmacy workgroups for highly successful Drug Safety and Chronic Kidney Disease projects
- Patient education and public presentations focused on primary care, assessment, and evaluation of end-stage renal disease patients
- Designed pilot program to assess patient-provider communication in chronic kidney disease patients
- Served as lead Medicare quality improvement organization for New York State and with End State Renal Disease (ESRD) Network of New York to facilitate change and foster collaboration to improve care across all health care settings, including dialysis centers and transplant facilities.
Pharmacy Research Coordinator
Island Peer Review Organization, IPRO
07.2009 - 05.2010
- Managed all aspects of safety and quality of prescribing by medical residents' implications for electronic prescribing twelve-month research study
- Implemented marketing strategies and collected real-time data from a representative sample of pharmacies near large academic centers across NY state
- Developed effective guide to writing safe and complete prescriptions and how to prevent prescribing errors
- Constructed data collection tool utilizing a technical expert panel to develop and test data collection process and tools
- Collaborated effectively with Health Research Inc
- Responsible to oversee the success of the Drug Safety project and presented the results at a symposium held by the Department of Health.
Education
Certified Meditation Instructor -
The American Institute of Health Care Professionals
01.2022
Master of Arts - Community Psychology and Counseling
Sage Graduate School
Albany, NY01.2005
Bachelor of Arts - Psychology
SUNY Empire State College
Saratoga Springs, NY01.2002
Skills
- UNICA
- Advanced Excel
- Adobe
- OneNote
- Community Care
- ICUE
- CSP Facets
- CareOne
- SharePoint
- Workfront
- Domo
- Office 365 and Power Platform
- Published and technical writing skills
- Auditing, regulatory and compliance
- Brochure development, editing, digital design
- Focus groups
- Data collection and survey development
- Marketing strategy, materials and design
- Facilitator multi-disciplinary workgroups and Quality Management Committees and subcommittees
- Reporting for executive leadership
- NCQA/URAC accreditation
Accomplishments
- Fifteen years' experience in quality improvement, project management and reporting.
- Developed effective guide to writing safe and complete prescriptions and how to prevent prescribing errors.
- Created comprehensive digital training modules for electronic health record system.
- Designed a pilot program to assess patient provider communication in chronic kidney disease patients.
Timeline
Operational Technology Manager
OptumRx
09.2021 - 05.2024
Data Operations Manager
OptumRx
09.2020 - 09.2021
Senior Business Analyst
OptumHealth
04.2019 - 09.2020
Senior Quality Analyst
UnitedHealth Group Inc
02.2015 - 04.2019
Quality Management Specialist
ValueOptions
01.2014 - 02.2015
Project Assistant
New York State Department of Health
08.2013 - 01.2014
Quality Improvement Specialist
Island Peer Review Organization, IPRO
05.2010 - 11.2011
Pharmacy Research Coordinator
Island Peer Review Organization, IPRO
07.2009 - 05.2010
Certified Meditation Instructor -
The American Institute of Health Care Professionals
Master of Arts - Community Psychology and Counseling
Sage Graduate School
Bachelor of Arts - Psychology
SUNY Empire State College
Similar Profiles
Emily HawkinsEmily Hawkins
Strategic Account Executive at OptumRxStrategic Account Executive at OptumRx
Lairah LentLairah Lent
Training Manager at OptumRxTraining Manager at OptumRx
Pamela DrewPamela Drew
Senior Claims Representative at OptumRxSenior Claims Representative at OptumRx
KEVIN KANEKEVIN KANE
Senior Customer Service Representative at OptumRxSenior Customer Service Representative at OptumRx
Emmerego SwartzEmmerego Swartz
Manager: Operational Excellence & Technology at Glencore Copper Africa | Kamoto Copper Company (KCC)Manager: Operational Excellence & Technology at Glencore Copper Africa | Kamoto Copper Company (KCC)