Stephanie Lynne Howland
Morehead City,NC
Summary
Proficient in performing administrative and intermediary progressive public assistance. Willing to learn and adapt. Extensive experience in performing a variety of administrative support duties which require comprehensive knowledge of departmental procedures and policies. Resolving issues and inquiries; ability to work independently, communicate effectively, understand and follow directions, prioritize work for and make decisions accordingly. Volunteer work includes building and maintaining a PC. Working with video and sound equipment, using video editing software, and maintaining a website.
Overview
17
17
years of professional experience
Work History
Income Maintenance Worker II
Carteret County Department of Social Services
07.2017 - Current
- Proficient in Windows OS, standard office equipment, and programs such as Word, Excel, Outlook, PowerPoint, and programs associated with the Department of Social Services, NC Medicaid and Work First such as: NCFast, NCTracks, Day Sheets, EBT Edge, Traverse, and iiReception
- Communicate effectively and clearly with supervisor, co-workers, and other outside state and community agencies.
- Work professionally, independently, and compassionately with a diverse clientele.
- Assess clients’ needs in a skillful and efficient manner concerning Family and Children’s Medicaid and Work First per policy.
- Use arithmetic calculations to compile budgets per policy and regulations needed to determine if client is qualified for Medicaid and Work First.
- My ability to prioritize time under narrow intervals on a daily basis; enables me to take applications, complete reviews, handle high volume caseloads, keep track of due dates, changes in client’s situations, help other co-workers with their caseloads where needed, incoming and outgoing phone calls, and in-person client interaction.
Office Assistant III
Carteret County Department of Social Services
08.2010 - 07.2017
- Proficient in using office equipment; mail machine, printers, fax, scanners, computer and software such as; Microsoft Office Suite, Laserfiche, Compass, TimeForce, AS400, and Adobe Acrobat Pro.
- As TimeKeeper, maintained employee time records daily, answered employee questions regarding their time and how to use TimeForce in a timely manner and used TimeForce and AS400 to maintain reports for the finance department.
- Edited agency forms using Adobe Acrobat Pro for employees, uploaded and prepared forms for use in Compass within timeframes given.
- Scanned incoming mail timely and accurately to agency program for agency workers to complete their work loads.
- Also, scanned documents to Laserfiche.
- Provided back-up support for front desk receptionists when needed with short notice which including filling in at the Health Department front desk.
- Answered phones and aided clientele at the front desk in a timely fashion.
- Taking payments for CHIP/Health Choice and Food Stamps.
- Other duties include retrieved, date stamped, sorted and prepared mail.
Teller
First Flight Federal Credit Union
04.2007 - 08.2010
- Greeted and professionally worked with members to meet their banking needs by accurately and efficiently process cash and check deposits, withdrawals and loan payments and placed holds on funds according to the credit unions policies and procedures.
- Cashed checks and disbursed monies after verifying signatures, endorsements and member account balances.
- Sold official instruments such as cashier's checks, traveler's checks, and money orders.
- Responded to member questions and transitioned the member to the appropriate source for their needs.
- Balanced cash drawer and counted vault daily with dual control.
- Accurately maintained records for any monetary instruments for daily and monthly audits and organized and dispersed reports to the appropriate departments in a timely fashion.
Education
Bachelor of Arts - Sociology
University of North Carolina at Pembroke
Pembroke, NC01.2019
Associate in Arts -
Craven Community College
New Bern, NC01.2016
Associate in Applied Science - Information Systems
Carteret Community College
Morehead City, NC01.2003
High School Graduate -
Beaufort Christian Academy
Beaufort, NC01.1998
Skills
- Flexible and Adaptable
- Data Management
- Organizational Skills
Volunteer Experience
Foundation Baptist Church, Morehead City, NC, 10/2002, 01/2018 - Created weekly bulletins for church services using Microsoft Word and monthly newsletters using Microsoft Publisher. Maintained and updated church website. Recorded and edited church services for television using Adobe Premiere on MacBook Pro. Built and repaired PC for church related business. Maintained equipment such as printers, video, and sound equipment.
Accomplishments
2020 Service Award - Ten Year Service Award - Carteret County North Carolina Social Services
Timeline
Income Maintenance Worker II
Carteret County Department of Social Services
07.2017 - Current
Office Assistant III
Carteret County Department of Social Services
08.2010 - 07.2017
Teller
First Flight Federal Credit Union
04.2007 - 08.2010
Bachelor of Arts - Sociology
University of North Carolina at Pembroke
Associate in Arts -
Craven Community College
Associate in Applied Science - Information Systems
Carteret Community College
High School Graduate -
Beaufort Christian Academy
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